Entry Level Bi-lingual Part-time Customer Service Representative

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part-time for a high school student.. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. This position is the stepping stone to the Insurance agent position if interested. This is a position for a highschool student who wants to gain experience working in an office atmosphere. Must be able to work at least 3 days a week 4 hours a day minimum and some Saturdays.

No prior experience is necessary. However, must be serious in committing to the training. Position is for a highschool student wanting to work part-time and gain office work experience. Opportunity for growth within the company and increase in pay based on performance.

Apply for the position today by completing the form and completing the assessment.

Salary Range: $10.00 - $14.00 per hour

Hourly Base Salary Based on Experience

• Possess an upbeat, positive and enthusiastic attitude.
• Willing to read and train to be an excellent customer service representative
• Driven and goal-oriented individual.
• Bilingual, fluent in both English and Spanish is required.
• Type at least 35 wpm with a goal to reach 45 wpm within 2 months
• Must be able to write with correct punctuation
• Dress professional for an office atmosphere

• Verify phone numbers, addresses, email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first few rings and inform agent or supervisor of customer's request.
• Schedule appointments for sales staff to meet prospective customers..
• Call potential leads for quotes and gather information for quotes
• Respond to customers request in policy changes and payments
• File paperwork and create new customer files
• Perform any other task requested by Supervisor