Lead Host/Hostess

Joe Muer Seafood is looking for an outgoing Lead Host/Hostess to join our team. We are looking for an individual who is charismatic and ready to greet our guests at the door. You will be the lead Host/Hostess, so you must have at least 3 years of Host experience. You will be responsible for greeting and seating guests, accommodating guests needs, taking phone calls, making reservations, and helping out throughout the restaurant when needed. You must also be familiar with OpenTable and SpotOn. You must be comfortable and willing to lead a team of other Host/Hostess by being able to delegate roles and jobs to the other hosts/hostess'. You must have strong leadership and communication skills. Join us at one of the largest restaurant groups in America, where you will have unique opportunities to grow your career.

Responsibilities:

· Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience

· Utilizes guests’ name throughout interaction, if known.

· Resolves guest complaints, ensuring guest satisfaction

· Seats guests, following proper rotation and accommodating all guest requests when possible

· Oversees daily restaurant reservations and pre-assigning seating

· Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations

· Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)

· Communicates with restaurant management regarding special orders, cake orders, and special requests

· Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift

· Maintains complete knowledge of scheduled daily activities and in-house groups, daily count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant

· Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant

· Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience

· Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines

· Must have excellent attendance and punctuality

· Uphold the integrity of Joe Vicari Restaurant Group by demonstrating ethical behaviors

Education and /or Education

• OpenTable experience (one year)
• Minimum of one year experience in a high-volume, guest service environment

Tremendous growth potential with multiple locations and management levels. Looking for hard working, dedicated service people with a desire to excel.

We love to promote from within and take care of our family of employees. Come and join our family of over 1000 Metro-Detroiters. We have a passion for our jobs and value the people who work for us!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Application Question(s):

• Have you worked in a fine dining setting before? If so, where?
• Are you comfortable working in a fast pace environment?
• Have you used OpenTable or SpotOn before?
• Have you been in a leadership role before? If so, tell me a little bit about it.

Experience:

• Host/hostess: 3 years (Required)

Work Location: In person

Salary : $21 - $23