What are the responsibilities and job description for the Service Business Development Representative position at Joe Lunghamer Chevrolet Inc?
Lunghamer Automotive Group is looking for an experienced Service BDC Representative to join our growing team.
We are looking for someone who understands the automotive service BDC environment and knows how to turn customer conversations into appointments while delivering an excellent customer experience.
This is a great opportunity for an experienced BDC professional who is organized, driven, comfortable on the phones, and understands the importance of consistent follow-up.
Responsibilities:Handle a high volume of inbound and outbound service calls
Schedule and reschedule service appointments
Follow up with customers on declined services and recommended maintenance
Conduct service retention and overdue maintenance follow-up
Respond to customer texts, emails, and online service inquiries
Make proactive outbound calls to generate service appointments
Maintain accurate notes, appointments, and customer information in the CRM
Work closely with service advisors and management
Meet daily activity and appointment goals
Provide professional and consistent follow-up throughout the customer experience
Previous automotive Service experience preferred
Experience scheduling automotive service appointments
Strong outbound calling and appointment-setting skills
Knowledge of dealership service processes and terminology
CRM and dealership software experience
Excellent phone, text, and written communication skills
Ability to manage a high volume of customer interactions
Strong follow-up and organizational skills
Goal-oriented and motivated by results
Dependable with a strong work ethic
Positive attitude and ability to work as part of a team
Our BDC continues to grow and evolve, and we are looking for experienced people who can help us take our customer experience and our BDC to the next level.
If you have automotive Service BDC experience, know how to build rapport with customers, and understand that great follow-up drives appointments and retention, we want to talk to you.
Apply today to join Lunghamer Automotive Group!