What are the responsibilities and job description for the Dispatcher position at Joe Hillman Plumbers?
Joe Hillman Plumbers, Inc. of Davie, FL is looking to hire a full-time plumbing dispatcher assistant. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected plumbing company? If so, keep reading!
In this role, you can expect to earn a competitive wage of $20 - $24/hour depending on experience. We offer some of the best benefits around including a 401k plan, medical, dental, vision, paid vacation time, and personal time off. If this sounds like the right opportunity for you, apply today!
ABOUT JOE HILLMAN PLUMBERS, INC.
Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before.
We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.
A DAY IN THE LIFE OF A PLUMBING DISPATCHER
As a plumbing dispatch assistant, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
DISPATCHER QUALIFICATIONS
- HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
- 2 years of dispatching experience
- 1 year of ServiceTitan experience
- Previous experience in customer service, dispatching and/or a service line is desired
- Strong communication and interpersonal skills
- Bilingual a plus
- Must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking
- Receptive to constant coaching and feedback
- Proven ability to meet/exceed set goals
- Have experience gathering data information and inputting the information in the computer
- Must be computer literate and must be able to use general office machines
- Must know the geographical territory
Familiarity with the plumbing trade would be a plus, but we will train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this dispatch position!
WORK SCHEDULE
This position works a schedule of 7-4, with a 1-hour lunch, and on-call after-hours/weekends on a rotating schedule.
ARE YOU READY TO JOIN OUR TEAM?
If you are a scheduling extraordinaire and feel that you would be right for this dispatch position, fill out our initial 3-minute, mobile-friendly application today!
Location: 33317 / 34986
Salary : $20 - $24