Invoicing Assistant - Customer Service Representative

Joe Hillman Maintenance and Construction, Inc, FL is looking to hire a full-time Invoicer - Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!

This position earns a competitive wage of $18-$21/hr (depending on experience). We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid vacation time and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today!

ABOUT JOE HILLMAN MAINTENANCE AND CONSTRUCTION, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Maintain accurate customer records, work orders, and service logs in our database.
• Verify accuracy of data received from technicians and vendors before inputting.
• Assist with billing preparation, including reviewing invoices for accuracy and completeness.
• Relay important information between customers, technicians, and the office staff.
• Assist with various administrative tasks as needed to support the team and improve workflow.

QUALIFICATIONS FOR AN INVOICER - CUSTOMER SERVICE REPRESENTATIVE

• High School diploma, or GED equivalent.
• Experience as receptionist or customer support representative, preferably in the home services industry (maintenance and construction).
• Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
• Strong interpersonal and communication skills and the ability to work effectively with diverse population.
• Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Attendance, time management and punctuality are very important traits for this role.

WORK SCHEDULE FOR AN INVOICER - CUSTOMER SERVICE REPRESENTATIVE

This full-time administrative position typically works during business hours at our office. Work hours are 7am – 4pm or 8 am – 5 pm with a 1-hour lunch and 2 paid 15-minute breaks. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.