Full-Time Apprentice Service Writer & Quality Control Specialist

Joe Davis Autosport is looking for a motivated, detail-driven, and customer-focused individual to join our team as an Apprentice Service Writer and Quality Control Specialist. This dual-focus role is ideal for someone eager to learn the service writing profession from the ground up while ensuring that every vehicle leaving our shop meets the highest standards of quality and safety.

You will work side by side with experienced service advisors as you learn the communication, estimating, and workflow skills needed to grow into a full-fledged service writer. You will also take ownership of critical quality control processes that protect our reputation for excellence.

Responsibilities:

Service Writer Apprenticeship (Primary Focus)

• Assist service advisors with daily operations and learn the full lifecycle of a repair order from vehicle intake through customer delivery.

• Help prepare repair orders, gather customer concerns, and communicate status updates under the guidance of the service manager and the shop foreman.

• Learn and master Tekmetric shop management software, including estimate creation, digital inspections, and customer communication tools.

• Support customer interactions with professionalism, empathy, and clarity while building the skills needed for future independent service advising.

• Maintain organization in the service department, including vehicle staging, key management, and ensuring smooth workflow between the front office and the shop.

Quality Control (Critical Daily Duty)

• Perform thorough post-repair inspections to verify accuracy, completeness, and safety on every serviced vehicle.

• Document inspection findings clearly and communicate any discrepancies to the shop foreman or the service manager for correction.

• Ensure every vehicle meets Joe Davis Autosport standards and manufacturer standards before returning it to the customer.

• Uphold the shop reputation for precision, reliability, and customer trust.

Customer Shuttle & Support Services

• Provide prompt, safe, and courteous shuttle transportation for customers as needed.

• Maintain a clean and well-presented shuttle vehicle.

• Represent the company positively through friendly and professional customer interactions.

• Perform and track regular safety and maintenance checks on shuttle vehicles and notify the service team when service is required.

Qualifications:

• Valid driver license with a clean driving record.

• Strong attention to detail and commitment to high-quality workmanship.

• Excellent communication and customer service skills.

• Ability to multitask in a fast-paced environment.

• Prior automotive or customer service experience is helpful but not required. Ideal for someone ready to learn and grow.

• Professional attitude and strong teamwork mindset.

Physical Requirements:

• Ability to stand, walk, bend, and reach for extended periods.

• Ability to safely drive a variety of vehicles. Manual transmission experience is preferred.

• Ability to lift 25 to 30 lbs as needed.

Benefits:

• Competitive pay

• Health benefits

• Paid time off

• Employee discounts

• Ongoing training and a clear career advancement path into service writing

About Joe Davis Autosport

Joe Davis Autosport is a trusted European automotive service shop dedicated to craftsmanship, transparency, and exceptional customer care. For more than 35 years, our team has taken pride in high-level diagnostics, expert repair, and a customer-first culture. We are looking for someone who values integrity, teamwork, and continuous improvement, and who wants to build a long-term career in the automotive service profession.