Cafe Supervisor - TWA Hotel

Cafe Supervisor

Position Summary

The Cafe Supervisor leads the operations of a Joe Coffee shop that may be a “light asset” in either volume, operating hours, or public access. The Café Supervisor ensures customers receive excellent coffee and hospitality.

Key Responsibilities

Cafe Performance & Financial Management

• Achieve café performance metrics

• Achieve financial goals for the café, including revenue growth and expense management leading to profitability

• Review operations and financial reports to identify opportunities to improve the business

Hospitality & Customer Experience

• Cultivate a welcoming and exciting environment centered around our craft

• Demonstrate excellent hospitality to everyone in the café

People Leadership

• Recruit, onboard, coach, develop, and inspire staff on a daily basis

• Work with the store’s coffee educators to educate staff on Joe Coffee and products

• Write and update staff schedules that meet the demands of the business

Administrative Duties

• Maintain cleanliness of the café and café equipment, and establish schedules for regular maintenance

• Submit operations summaries to various departments and leaders

• Manage vendor relationships

• Actively participate in manager meetings

Joe Coffee Values

Curiosity

• Meet staff “where they’re at” and bring them along, engaging their curiosity through coffee knowledge

• Stay curious personally by approaching every situation with an open mind and eagerness to learn as a professional and team member

Community

• Work closely and in good faith with all members of the Joe community to problem-solve and achieve goals

• Foster enthusiasm for our work through information sharing and coaching

• Maintain a learning environment where everyone is welcome

• Demonstrate ongoing dedication to the success of staff

Commitment

• Commitment to sustainability

• Commitment to hospitality

• Commitment to coffee quality

• Commitment to engaged staff

Craft

• Commitment to quality through diligent attention to detail in training and continued support

• Staffed with an educator in the café

• Participate in, and encourage staff to participate in, cuppings and tastings

Equal Employment Opportunity

Joe Coffee Company is an equal opportunity employer and is committed to creating an inclusive, diverse, and equitable workplace. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to fostering a workplace where all employees feel respected, supported, and empowered to succeed.

Relevant Skills, Knowledge & Abilities

• Prior coffee experience

• 1–2 years of experience managing people

• 1–2 years of experience in the hospitality industry

• Financial acumen, including reading a P&L and driving financial performance metrics

• Ability to lead a team and cultivate a positive work environment

• Strong organizational, planning, and time management skills

• Ability to be flexible and adapt to change

• Excellent verbal and written communication skills

Physical Requirements

• Ability to stand for most of the workday

• Ability to lift equipment or packaging weighing approximately 20–40 pounds

Salary : $20 - $27