ASSISTANT GENERAL MANAGER

The Montauk

4360 N Scottsdale Rd, Scottsdale, AZ 85251

Transport yourself to the Hamptons and kick back to live music with a lobster roll in one hand and glass of rose in the other. East coast meets West coast with our eclectic menu and decor, blending American classics and local favorites. The cozy lounge and indoor/outdoor atmosphere provide the perfect creative meeting space or socializing spot. With a buzzing brunch scene and late night DJs, The Montauk is an ideal spot for all occasions - birthdays, bachelorette parties, date nights and more.

Assistant General Manager

Position Summary:

As the Assistant General Manager, you will be a key member of both the leadership and service teams. In this role you will oversee the customer experience, ensuring it is exceptional for every guest. Our AGM will work alongside their General Manager and support management to ensure all guest and staff concerns are addressed in a professional and timely manner.

*Full Time position. Management positions require open availability, including days/nights/weekends. 

Salary Range  

$50,000 to $60,000

Responsibilities:

• Adhere to all appearance standards as outlined in the Employee Handbook.

• Greet and welcome guests, ensuring a positive and friendly first impression.

• Handle guest inquiries, complaints and feedback in a professional manner.

• Supervise and coordinate staff responsibilities to ensure that the restaurant is running efficiently and profitably.

• Ensure the quality of food and beverages meets the restaurant’s standards.

• Participate in growth opportunities and staff development.

• Foster a positive work environment and promote teamwork.

• Oversee the setup and breakdown of the restaurant and bar, including table settings and service stations.

• Monitor and manage inventory levels.

• Monitor daily sales and manage cash handling procedures.

• Implement strategies to increase sales and profitability.

• Ensure compliance with health and safety regulations, including proper food handling and sanitation practices.

• Train staff on emergency procedures and safety protocols.

• Regularly inspect the building to maintain cleanliness and order.

• Implement and enforce company policies and procedures, ensuring staff have an in-depth understanding.

• Possess in-depth knowledge of all food and beverage menu items.

• Ensure the reconciliation of all end-of-shift financials.

• Ensure the completion of all opening and closing procedures.

• Demonstrate knowledge of the company, its partners and related venues.

• Oversee any repairs to damaged equipment or furniture.

• Attend and participate in departmental meetings, daily pre-service meetings, and management meetings.

• Work as part of a team;  help and support all fellow team members.

• Other duties as assigned by the General Manager.

Education, Experience and Skill Requirements

• Minimum 2-3 years previous hospitality experience within a high-volume setting.

• ServSafe Management Certification and Title 4 Management Certification.

• Previous experience in a management or similar role..

• Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.

• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.

• Must be organized, self-motivated, and proactive with a strong attention to detail.

• Proficient with computers (Apple and Microsoft Products), Google, POS (Toast and RPower) and general technology.

• Must be able to stand, lift and bend for extended periods of time.

• Must be able to bend and lift to 50 lbs.

• Roles may include job duties or tasks requiring repetitive motion.

• Exposure to hot kitchen elements or cleaning materials.

• Ability to work a flexible schedule and varying shifts, including days, evenings, weekends and holidays.

Benefits:

• Medical, Dental, and Vision Insurance available

• Employer $350 contribution to Medical

• NOI Bonus

• Employee Discounts