Coopers Uptown General Manager

Smile, you're at Coopers Uptown!

Join our Coopers Uptown and lead a one-of-a-kind retail and cafe experience located in the heart of Kenosha.

What makes Coopers Uptown unique is not only its 100 years of history, but it truly stands alone in that it is both an award-winning shopping and dining destination. Whether it's our thoughtfully curated selection of merchandise, or our delicious homemade food, this one-stop shop was made for the purpose of making generations of people smile.

As the leader of both the retail store and café operations, the General Manager will provide leadership and direction to the store in the following areas: driving our rich employee culture, creating memorable customer experiences, developing a high performing team, growing key business metrics, managing payroll and staff, networking, and serving as the Coopers Uptown ambassador to the community. 

JOB EXPECTATIONS:

• Creating an outstanding atmosphere and culture for both customers and employees and driving cafe and retail stores financial performance. 
• Overseeing daily store operations including hiring, scheduling, budgeting, driving sales performance, selling skills, and adhering to operational policies and procedures. 
• Implementing marketing, sales, service, and financial strategy direction provided by corporate partners. 
• Overseeing the hiring, training and supervising staff. This includes providing positive leadership, mentoring, and coaching to all employees to create and retain a high performing team. 
• Continually educating and developing sales team on new products and sales 
• Strategies while delivering exceptional customer service. 
• Regularly reviewing key performance metrics with staff to drive profitability and service in the store. 
• Ensuring culture and working relationship between retail staff and cafe staff is collaborative. 
• Being accountable for driving awareness within the community via networking, community involvement, and creating cohesive partnerships within Kenosha area. 
• Assisting in planning and executing marketing strategies to drive awareness and store traffic, attract new customers and increase retention. 
• Being a point of contact for all vendor and facility management obligations. 
• Handling customer inquiries, complaints and special requests while building relationships with guests to enhance customer service levels. 
• Leading the planning, coordination and execution of all special events, working alongside retail manager, cafe manager and marketing team to ensure that events are successful. This includes making event specific goals and tracking towards them. 
• Maintaining all standards of store operations including security, inventory control, loss prevention, human resources, expense control, training, facility appearance and operational policies and procedures. 
• Ensuring all company prescribed standards are met and adhered to by all  employees

QUALIFICATIONS

REQUIRED:

• High School degree or equivalent.
• 3-5 years of retail store management experience in a high-volume location. 
• 3-5 years of proven leadership experience in a management role. 
• Strong selling experience with the proven ability to meet or exceed performance standards. 
• Strong communication (verbal and written) and interpersonal skills 
• Proven experience in attracting, developing and retaining strong talent. 
• Excellent problem-solving and decision-making abilities. 
• Flexibility with the ability to work opening/closing shifts, weekends, holidays, and overtime. 
• Strong working knowledge of POS systems.  

PREFERRED:

• Advanced degree in Business or related field 
• MS Office skills 

PHYSICAL DEMANDS/WORKING ENVIRONMENT  

• Ability to move a minimum of 25 pounds. 
• Ability to effectively maneuver around the sales floor, and stockroom,repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending.