Functional Analyst, OTC D365

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering feel-good comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking a Functional Analyst, OTC D365 to join our IT team!

JOB SUMMARY

The Functional Analyst, OTC D365 will be responsible for the D365 Order-to-Cash and EDI processes design, implementation, future enhancements, projects, and support.

This position will be located at our corporate headquarters in Kenosha, WI (between Chicago, IL and Milwaukee, WI area).

JOB EXPECTATIONS

• Serve as a Functional Subject Matter Expert (SME) within all aspects of Dynamics including system configuration, user requirements, and system upgrades
• Be a functional ERP owner of all OTC and EDI processes and act as the liaison to the business team members.
• As a Dynamics 365 OTC and EDI FUNCTIONAL owner, you will be part of team that helps discover and define the problem statements, evaluates the solution options, and makes recommendations.
• You will create detailed design, and process artifacts, including specifications, and implement per the plan.
• Coordinates all testing process with business team for test cases
• You will also support training and knowledge transfer with the objective of providing value-adding solutions that enable our team to meet the changing needs of the global landscape.
• Collaborate with business team members to assist in development of new solutions which solve business challenges.
• Functional skills to manage requirement gathering and detailing, fitment analysis, functional design, integration functional testing, manage/support user acceptance testing, Training, and hyper care support.
• Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements.
• Leads review of all business cases for new features for new Microsoft releases and for internal new requests.
• Leads regression testing for new code releases for all things OTC related.
• Work with EDI VAN (SPS) on new Trading Partner implementation and Troubleshoot EDI data issues, mapping, and business processes
• Liaison with business users for new requests, evaluation, and owner of processes related to Customer Service and EDI teams.
• Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem
• Assists in the appropriate completion of all project management, change and quality control documentation using department standards
• Documenting and cross-training team members for support continuity.
• Propose modifications and enhancements to improve functionality or address any issues that arise
• Identify, evaluate, document and help to mitigate risks
• Other job duties as assigned.

QUALIFICATIONS

REQUIRED:

• At least 5 years of experience in D365 F&O OTC implementation & support. Emphasis on Sales Order Management, EDI, Accounts Receivable, Reporting and Analytics.
• Experience and strong knowledge with SPS DMEDI in a D365 environment
• Strong collaboration skills with the ability to work across Sales, Finance, IT, Supply Chain, and external partners, ensuring alignment and smooth execution of OTC processes.
• Proven ability to handle ambiguity and resolve cross-functional conflicts, especially in fast-paced OTC environments involving Sales, Finance, and Customer Service.
• Demonstrated initiative and ability to anticipate challenges in the order-to-cash process, drive timely resolutions, and continuously improve system performance and user experience.
• Working independently and in teams.
• Excellent Analytical and Communication skills.
• Compliance to published corporate standards.
• Ability to work effectively in a fast-paced, team environment.

PREFERRED:

• Knowledge of Manhattan, SPS DMEDI, and Boomi Integration.

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment and exciting career growth opportunities!