Customer Support Representative (Remote)

Lylu Wear is hiring a Customer Support Representative (Remote) to support our Distribution Department in Boston. This role focuses on order-related assistance and customer communication across our supply and delivery flow. Remote position. Applications are accepted from Massachusetts residents only.

Duties

• Respond to customer inquiries about orders and deliveries
• Coordinate with distribution and warehouse teams
• Track shipments and resolve delivery issues
• Update order status in internal systems
• Ensure clear and timely customer communication
  
  

Skills & Experience:

• Previous customer support experience preferred
• Strong written communication skills
• Comfortable working with CRM or support tools
• Organized and detail-oriented mindset
• Must be currently based in Massachusetts
  
  

Rewards & Benefits:

• Remote work within Massachusetts
• Part-time or full-time flexibility
• Structured onboarding and training
• Supportive and collaborative team
• Long-term growth opportunities
  
  

If you enjoy helping customers and working closely with distribution operations, join Lylu Wear and support a growing fashion brand from anywhere in Massachusetts. Apply today.