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Job Title: Web Accessibility Consultant
Location: Nashville, TN (Hybrid)
Key Responsibilities:
Job Title: Web Accessibility Consultant
Location: Nashville, TN (Hybrid)
Key Responsibilities:
- Website Accessibility Compliance
- Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
- Content Refinement and Optimization
- Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
- Website Redesign Support
- Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
- Accessibility Training and Guidance
- Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
- Governance and Review Processes
- Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
- User Experience (UX) Enhancement
- Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
- Graphic Design Support
- Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.
- Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
- 3 years of experience in website management, digital accessibility, UX design, or content strategy.
- Required Knowledge, Skills, and Qualifications (NSQs):
- Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
- Experience with Adobe Experience Manager (AEM) and website governance practices.
- Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
- Strong understanding of user-centered design and plain language principles.
- Accessibility certifications (e.g., CPACC, WAS, or equivalent).
- Experience working in government, public sector, or large enterprise environments.
- Experience supporting intranet platforms and external public-facing websites.