What are the responsibilities and job description for the Warranty Operations Specialist position at Jobs via Dice?
Please only apply if you can work onsite in Germantown, TN
Overview
Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.
Responsibilities
Review incoming orders, order forms, and related documentation for completeness and accuracy
Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules
Create, maintain, and communicate production or project schedules aligned to customer and operational requirements
Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications
Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met
Support change management by identifying issues, initiating resolution, and tracking updates through completion
Maintain organized project records, forms, and files; distribute documentation to the appropriate teams
Enter and maintain accurate job/project information in internal systems
Respond to internal and external customer requests within defined service expectations
Ensure projects are processed in alignment with established service levels to support on-time delivery
Required Skills
Strong customer service skills with the ability to handle questions and concerns professionally
Clear verbal and written communication, especially when discussing technical details
Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation
High attention to detail with consistent process adherence
Ability to manage multiple priorities and stay organized in a deadline-driven environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)
Comfort working with basic math concepts (fractions, percentages, decimals)
Preferred Qualifications
Experience in project coordination within construction, architectural, manufacturing, or other technical environments
Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals
Familiarity working with order management, production scheduling, or supplier release processes
Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)
How To Apply
If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.
Overview
Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.
Responsibilities
Review incoming orders, order forms, and related documentation for completeness and accuracy
Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules
Create, maintain, and communicate production or project schedules aligned to customer and operational requirements
Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications
Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met
Support change management by identifying issues, initiating resolution, and tracking updates through completion
Maintain organized project records, forms, and files; distribute documentation to the appropriate teams
Enter and maintain accurate job/project information in internal systems
Respond to internal and external customer requests within defined service expectations
Ensure projects are processed in alignment with established service levels to support on-time delivery
Required Skills
Strong customer service skills with the ability to handle questions and concerns professionally
Clear verbal and written communication, especially when discussing technical details
Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation
High attention to detail with consistent process adherence
Ability to manage multiple priorities and stay organized in a deadline-driven environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)
Comfort working with basic math concepts (fractions, percentages, decimals)
Preferred Qualifications
Experience in project coordination within construction, architectural, manufacturing, or other technical environments
Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals
Familiarity working with order management, production scheduling, or supplier release processes
Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)
How To Apply
If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.