What are the responsibilities and job description for the VP Compliance, Complaint Resolution position at Jobs via Dice?
Software Guidance & Assistance, Inc., (SGA), is searching for an VP, Compliance - Conflict Resolution for a FULL TIME assignment with one of our premier Financial Clients clients in their Des Moines, Iowa office. .
The Compliance VP will lead the Complaint Resolution function, owning the end-to-end complaint response process and ensuring all regulatory and internal standards are consistently met. This role includes direct team leadership, training, and acting as the central authority on complaint-related policies and procedures - with a strong emphasis on life insurance, where the majority of volume and complexity exists.
Beyond oversight, this is a highly impactful position with the ability to shape processes, influence cross-functional decisions, and drive meaningful improvements by identifying trends and addressing root causes at scale.
What You'll Own:
Lead and develop a team handling complex complaint resolution (consumer, BBB, AG, regulatory)
Review and approve complaint responses - ensuring accuracy, tone, and regulatory alignment
Analyze complaint data and drive root-cause reporting actionable business insights
Partner with Operations and leadership to fix upstream issues, not just resolve symptoms
Build and deliver training across products, trends, and response strategy
Act as a key escalation point and trusted voice across Compliance, Ops, and Leadership
Strengthen relationships across internal teams and external partners (including TPAs)
What we're looking for:
Proven people leadership - has managed and developed teams (not an IC stepping up)
Strong life insurance background (must-have) - this is where the bulk of complaints sit
Exposure to annuities and broader insurance products
Experience in complaint resolution, regulatory response, or related compliance/ops functions
Ability to balance customer outcomes with regulatory and business considerations
Strong written communication - able to handle high-stakes, externally visible responses
Analytical mindset - comfortable identifying trends and influencing change
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
The Compliance VP will lead the Complaint Resolution function, owning the end-to-end complaint response process and ensuring all regulatory and internal standards are consistently met. This role includes direct team leadership, training, and acting as the central authority on complaint-related policies and procedures - with a strong emphasis on life insurance, where the majority of volume and complexity exists.
Beyond oversight, this is a highly impactful position with the ability to shape processes, influence cross-functional decisions, and drive meaningful improvements by identifying trends and addressing root causes at scale.
What You'll Own:
Lead and develop a team handling complex complaint resolution (consumer, BBB, AG, regulatory)
Review and approve complaint responses - ensuring accuracy, tone, and regulatory alignment
Analyze complaint data and drive root-cause reporting actionable business insights
Partner with Operations and leadership to fix upstream issues, not just resolve symptoms
Build and deliver training across products, trends, and response strategy
Act as a key escalation point and trusted voice across Compliance, Ops, and Leadership
Strengthen relationships across internal teams and external partners (including TPAs)
What we're looking for:
Proven people leadership - has managed and developed teams (not an IC stepping up)
Strong life insurance background (must-have) - this is where the bulk of complaints sit
Exposure to annuities and broader insurance products
Experience in complaint resolution, regulatory response, or related compliance/ops functions
Ability to balance customer outcomes with regulatory and business considerations
Strong written communication - able to handle high-stakes, externally visible responses
Analytical mindset - comfortable identifying trends and influencing change
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.