Veteran Service Support Technician

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BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.

BDR is seeking a Veteran Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado. This position requires ship with a Public Trust or the ability to obtain one.

(Military Veterans and HUBZone candidates are highly encouraged to apply)

Role Overview:

In this role, you will provide frontline customer service and order management support for Veterans and VA clinics. This role focuses on processing requests for medical and assistive devices, ensuring that Veterans and VA personnel receive timely, accurate, and respectful service.

Responsibilities:

• Act as the primary contact for incoming inquiries from Veterans and clinics.
• Process and monitor orders for medical equipment and supplies such as hearing aids, prosthetic devices, and telehealth equipment.
• Ensure order accuracy, verify shipping information, and confirm patient eligibility.
• Guide the clinician through the remote order entry system.
• Conducting model changes.
• Device registration.
• Making serial number changes.
• Telehealth service entry procedures.
• Ensuring agents understand and comply with all call center objectives, performance standards and policies.
  
  

Required Minimum Qualifications:

• Minimum of 1 year of experience in a call center environment.
• Strong orientation towards customer service.
• Experience with report writing and file administration.
• Request appropriate warehouse supplies.
• Experience with timecard administration and scheduling.
• Able to obtain a VA Public Trust clearance.
  
  

In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.