UX Researcher

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 8 months. This term could be extended based on company business needs.

UX Specialist II

The UX Specialist II role collaborates with UX, product and technology partners to fully understand the customer journey, potential gaps, and opportunities according to their discipline in each user experience. This role builds and develops the UX team's knowledge and skill set and best practices.

Educational Requirements

• University (Degree) Preferred
  
  

Work Experience

• 5 Years Required; 7 Years Preferred
  
  

Physical Requirements

• Physical Requirements: Sedentary Work
  
  

Career Level

8IC

As a UX Researcher, you will utilize usability tools and qualitative research methods to provide actionable insights that drive future design improvements. You will work to improve the usability, usefulness, and desirability of web sites and applications in collaboration with requirements, fellow researchers, designers, content specialists and front-end developers.

Responsibilities

• Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams' needs.
• Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
• Evaluate, learn and evangelize new methods to team members
• Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
• Can clearly define and passionately advocate for customer needs
• Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
• Write, launch and analyze surveys and remote, unmoderated user testing
• Review, index, analyze and reorganize previous user research
• Review, select and present representative video clips of recorded user sessions
• Excellent storytelling capabilities and communications skills
  
  

Required Qualifications: Must have experience with the following capabilities.

• UserTesting.com
• Qualtrics
• Figma
• Microsoft Powerpoint, Sharepoint, Word, etc.
  
  

Start Date: 06-Apr-2026

End Date: 31-Dec-2026

Travel Required: Yes

Anticipated Posting End Date:

2026-03-20

Base Pay Range: $45.96/hr - $72.12/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

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