UX Operations Specialist (III)

Location: Mountain View, CA

Salary: $100.00 USD Hourly - $115.00 USD Hourly

Description:

Supplemental Job Description

Office Location: Mountain View, CA

Work Schedule: Monday-Friday

Working Hours: 9:00 AM - 5:00 PM

Required Language: English

Technical Requirements: Not specified

Team Overview

This role supports a commerce and consumer-facing user experience team focused on improving shopping and merchant-related digital experiences. The team works cross-functionally to deliver thoughtful, scalable, and high-impact solutions under tight timelines.

Role Summary

The Program Manager will partner closely with designers, product managers, and engineers to drive successful delivery of UX initiatives. This position requires a strong understanding of strategic priorities, product goals, and technical constraints, along with the ability to coordinate complex workflows across multiple teams.

Key Responsibilities

• Develop a strong understanding of organizational strategy, product objectives, and technical limitations to help the design team deliver maximum impact within constrained schedules.
• Identify opportunities to improve team processes, tools, documentation, asset management, and workflows, and design solutions that scale across projects.
• Collaborate directly with designers, product managers, program managers, and engineers to execute on team goals, including:
• Requirements definition
• Project scheduling and timeline management
• Resource planning and allocation
• Cross-team coordination and approval workflows
• Support designers with project setup and organizational needs, including intake processes, allocation planning, deliverable tracking, and action item follow-up.
• Partner with other program managers to brainstorm, design, iterate, and continuously improve programs across the broader organization.
• Communicate clearly and proactively with cross-functional stakeholders regarding project status, risks, dependencies, resource needs, and shifting priorities.
• Identify overlaps and collaboration opportunities across teams to improve efficiency and alignment.
• Build and maintain strong relationships with engineering and product partners, serving as a key connector between UX, product management, and engineering teams.

Ideal Candidate Attributes

• Strong organizational and communication skills
• Ability to manage multiple projects in fast-paced environments
• Experience working cross-functionally with design, product, and engineering teams
• Proactive mindset with a focus on continuous improvement and operational excellence
  
  

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Contact:

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