What are the responsibilities and job description for the ustomer Support Technician / Help desk Technician at Jacksonville, FL position at Jobs via Dice?
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Hi
Hope you are doing great!
Our Fortune 500 client is looking for a Customer Support Technician to work on their project based out of Jacksonville, FL / Onsite.
Job Title: Customer Support Technician / Helpdesk Technician
Location: Jacksonville, FL / Onsite
Duration: 36 Months
Job Description:
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
Looking forward to hearing from you.
Hi
Hope you are doing great!
Our Fortune 500 client is looking for a Customer Support Technician to work on their project based out of Jacksonville, FL / Onsite.
Job Title: Customer Support Technician / Helpdesk Technician
Location: Jacksonville, FL / Onsite
Duration: 36 Months
Job Description:
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
- printers, mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
- troubleshooting procedures.
- Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings and assignments.
- Responsible for documenting solutions to Technology issues.
- Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
- Perform other related duties as assigned.
- Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
- High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A and Net may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
Looking forward to hearing from you.