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Role Name: NICE - CXone Consultant
Location: Fort Mill, SC - Onsite
JOB DESCRIPTION:
Core Responsibilities
Design Development
Cloud Infrastructure
Fullstack development Frontend and Backend
Strong knowledge of SQL databases and data modeling
Experience with Postman for API testing and validation
Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
Thanks and Regards,
Saurabh Chaudhary
Senior Technical Recruiter
Office: Ext: 2197
Direct Number :
Email:
IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.
SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Role Name: NICE - CXone Consultant
Location: Fort Mill, SC - Onsite
JOB DESCRIPTION:
Core Responsibilities
Design Development
- Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
- Build and automate call center workflows including writing call flows prompts and scripts
- Ensure adherence to SDLC processes for all development and deployment activities
- Develop and maintain APIs middleware and ETL jobs for system integrations
- Implement automation for user provisioning skill assignment and policy management
- Monitor system health troubleshoot issues and optimize performance
- Ensure observability logging and proactive alerting for all critical components
Cloud Infrastructure
- Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
- Networking concepts and protocols such as WebRTC for voice and video
- NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
- Nexidia Speech Analytics Implementation and optimization
- Workforce Management WFM Scheduling forecasting and intraday adjustments
- Quality Management Familiarity with tools like Quality Central
- Natural Language Understanding NLU Specifically Ophelia
- Conversational AI and ASR tuning for improved customer experience
- Integration with Salesforce and Dynamics
- Development of ClicktoCall and Chat channels ensuring omnichannel experience
Fullstack development Frontend and Backend
Strong knowledge of SQL databases and data modeling
Experience with Postman for API testing and validation
Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
Thanks and Regards,
Saurabh Chaudhary
Senior Technical Recruiter
Office: Ext: 2197
Direct Number :
Email:
IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.
SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.