Unified Communications / Voice Engineer

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Must Have Technical/Functional Skills

Must Have Skills:

• Microsoft Teams Voice administration and support experience including Teams Admin Center.
• Cisco CUCM and CUC administration and support experience.
• Oracle ECB, SBC, EOM administration and support experience.
• Intrado 911 EGW administration and support experience.
• Good verbal and written communication skills.
• Will interface and communicate with Management.
• Proficiency with using Microsoft Office (Excel, Word, PowerPoint, Visio) to create configuration and as-built design documentation.
• Interface with end users to explain features
• Jira Agile experience for daily story updates and sprint reviews every 2 weeks
  
  

Good to Have:

• Experience and familiarity with Telco, PSTN/DID service and associated SIP trunk/circuit delivery.
• Experience with coordinating Telco circuit delivery: SIP and PRI
• Experience with coordinating DID phone number ports
  
  

Roles & Responsibilities

• Will support and help coordinate Unified Communications/Voice engineering projects.
• Will be a member of an engineering team.
  
  

Will provide Tier 4 support (escalations) for TMNA’s Voice Operations support group.

Generic Managerial Skills, If any

Must be able to manage tasks and assignments with minimal supervision.