Unified Communications Lead

Job ID: 2611296

Location: Arlington, VA, US

Date Posted: 2026-04-10

Category: Information Technology

Subcategory: IT Sys Integration

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

• SAIC is seeking a Unified Communications Lead to lead our 24x7x365 support coverage supporting our federal customer. In this role you oversee all Unified Communications (UC) related services and collaborate with the customer to meet organizational needs.
  
  

This role is Hybrid Remote and will require onsite work in Arlington, VA.

Key Responsibilities:

Leadership and Oversight:

• Oversee all UC-related services, including telephony and video conferencing.
• Ensure high performance and quality delivery of services.
• Manage and supervise contractor personnel responsible for UC services.
• Provide onsite oversight at the Arlington, VA location.
  
  

System Administration and Support

• Manage, configure, and fully support Unified Communication (UC) systems and Configuration Items (CIs).
• Conduct device resets as needed.
• Perform troubleshooting to resolve technical issues.
• Carry out preventive maintenance to ensure system reliability.
• Oversee telephony system cluster management, including platforms such as Microsoft Teams and Analog.
  
  

Collaboration and Reporting:

• Collaborate with the customer and third parties to align Unified Communications (UC) environments with evolving requirements.
• Provide system performance analysis and recommend cost-reduction strategies.
• Regularly report on regulatory changes impacting communication technologies.
• Recommend necessary adjustments to ensure compliance with regulatory requirements.
  
  

Qualifications

Required Qualifications:

• Bachelors and 10 years of experience. Additional experience will be considered in lieu of degree.
• 10 years in server/service management
• ITIL v4 Foundation certification
• Proficiency in supporting UC technologies (e.g., Microsoft Teams, VoIP, video conferencing), with advanced troubleshooting in high-availability environments.
• Strong skills in managing telephony carrier coordination, incident reviews, and daily performance reporting
• Must be able to obtain and maintain a public trust clearance.
  
  

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .