What are the responsibilities and job description for the Tier 1 Technician Managed Service Provider (MSP) position at Jobs via Dice?
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URGENT REQUIREMENT
Job Title: Tier 1 Technician Managed Service Provider (MSP)
Location: Great Neck, NY
Full time Position
Onsite position
Key Responsibilities:
Certifications:
Full Name of the candidate:
Work Authorization:
Availability:
Salary:
Current location:
Contact:
Email:
Linkedin URL:
Reason for Job Change:
Project End date:
Regards,
Kapil Thapa
Sr. Manager US IT Recruitment
SVAM International | 233 East Shore Road | Suite # 201,Great Neck, NY 11023
Cell: ext 108| Fax: | Email: |
CMMI Level 5 | ISO 9001:2008 |ISO 27001:2013 Company | LISA Award winner
URGENT REQUIREMENT
Job Title: Tier 1 Technician Managed Service Provider (MSP)
Location: Great Neck, NY
Full time Position
Onsite position
Key Responsibilities:
- Provide remote and on-site IT support for clients in regulated industries.
- Respond to and resolve Tier 1 support tickets with a focus on speed, accuracy, and client satisfaction.
- Troubleshoot and resolve issues related to hardware, software, networking, and cloud platforms.
- Support users on Microsoft 365, Google Workspace, Windows, macOS, and cloud-based systems.
- Perform basic administration in Active Directory (AD) and Azure AD, including user setup and permissions.
- Configure workstations, peripherals, printers, and mobile devices.
- Provide support for VPN, VoIP, firewalls, and networking hardware with attention to compliance.
- Collaborate with security teams to maintain MFA, endpoint protection, and encryption policies.
- Assist with software patching, updates, and vulnerability remediation.
- Document issues and solutions thoroughly in ticketing and knowledge base systems.
- Escalate unresolved issues to Tier 2/3 support as needed.
- Educate end users on cybersecurity best practices and compliance requirements.
- Participate in audits, remediation, and other compliance-related activities.
- Experience: 2 4 years in an MSP or multi-client support environment.
- Windows OS, macOS, and basic Linux troubleshooting
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Networking fundamentals (IP, DNS, DHCP, VPN, VLANs, firewalls)
- Active Directory, Azure AD, and Group Policy
- Remote Monitoring and Management (RMM) tools
- Strong communication and documentation skills
- Proactive, detail-oriented, and customer-focused
- Ability to multitask and adapt in a fast-paced environment
- Clear understanding of compliance and cybersecurity principles
Certifications:
- CompTIA A , Network , Security
- Microsoft (MS-900, AZ-104, MCP)
- PSA platforms (ConnectWise, Autotask, Halo)
- Backup and Disaster Recovery (BDR) systems
- PowerShell scripting for automation
- Familiarity with SIEM, EDR, or XDR tools (e.g., SentinelOne, Defender, CrowdStrike)
- Experience working within HIPAA, PCI-DSS, CMMC, or NIST frameworks
Full Name of the candidate:
Work Authorization:
Availability:
Salary:
Current location:
Contact:
Email:
Linkedin URL:
Reason for Job Change:
Project End date:
Regards,
Kapil Thapa
Sr. Manager US IT Recruitment
SVAM International | 233 East Shore Road | Suite # 201,Great Neck, NY 11023
Cell: ext 108| Fax: | Email: |
CMMI Level 5 | ISO 9001:2008 |ISO 27001:2013 Company | LISA Award winner