What are the responsibilities and job description for the Tier 1 Technical Support position at Jobs via Dice?
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Description
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners.
Responsibilities:
Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
Diagnose problems involving operating systems, business applications, and interface components to keep users productive.
Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed.
Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately.
Perform account support tasks in Active Directory, such as password resets and basic access assistance.
Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations.
Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
Requirements
At least 2 years of experience in desktop support, help desk, or technical support environments.
Hands-on knowledge of Active Directory, including password resets and basic user support activities.
Experience supporting Microsoft Windows systems and Microsoft Office 365 applications.
Familiarity with ticketing systems and service desk workflows for incident tracking and resolution.
Working knowledge of mobile device support, laptop hardware troubleshooting, and application support.
Understanding of networking fundamentals, structured cabling, and remote support technologies.
Strong communication skills with the ability to work effectively with users, vendors, and technical teams.
Technical certifications such as A or Network are considered an advantage.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners.
Responsibilities:
Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
Diagnose problems involving operating systems, business applications, and interface components to keep users productive.
Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed.
Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately.
Perform account support tasks in Active Directory, such as password resets and basic access assistance.
Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations.
Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
Requirements
At least 2 years of experience in desktop support, help desk, or technical support environments.
Hands-on knowledge of Active Directory, including password resets and basic user support activities.
Experience supporting Microsoft Windows systems and Microsoft Office 365 applications.
Familiarity with ticketing systems and service desk workflows for incident tracking and resolution.
Working knowledge of mobile device support, laptop hardware troubleshooting, and application support.
Understanding of networking fundamentals, structured cabling, and remote support technologies.
Strong communication skills with the ability to work effectively with users, vendors, and technical teams.
Technical certifications such as A or Network are considered an advantage.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.