What are the responsibilities and job description for the Tier 1 IT Support Specialist (Mac/Windows) position at Jobs via Dice?
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We are hiring a Tier 1 IT Support Specialist to provide first-level technical support for end users in an onsite environment. This role will support users via phone and remote tools, troubleshoot Mac and Windows operating systems, support email and desktop applications, and document all work in a ticketing system. The ideal candidate has strong customer service skills and experience resolving hardware, software, and printer issues.
Required Qualifications
We are hiring a Tier 1 IT Support Specialist to provide first-level technical support for end users in an onsite environment. This role will support users via phone and remote tools, troubleshoot Mac and Windows operating systems, support email and desktop applications, and document all work in a ticketing system. The ideal candidate has strong customer service skills and experience resolving hardware, software, and printer issues.
Required Qualifications
- High School Diploma / GED required
- Experience providing Tier 1 Help Desk / Desktop Support
- Strong troubleshooting skills with Mac OS and Windows OS
- Experience supporting email and desktop applications
- Familiarity with ticketing systems and documentation
- Strong communication and customer service skills