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Job Role: Telephony Engineer
Location: Fedrick, MD
Job Description:
Job Role: Telephony Engineer
Location: Fedrick, MD
Job Description:
- Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards.
- Activate and manage remote access tools for telephony systems.
- Verify service functionality through circuit testing, equipment reprogramming, and alarm validation; troubleshoot and resolve issues in collaboration with engineering teams.
- Document telecom network configurations, including diagrams and programming details.
- Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation.
- Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management.
- Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms.
- Monitor and document system usage, licenses, and perform regular audits and cleanups.
- Manage tasks and incidents through HEAT ticketing system and Agile Sprint tracking.
- Strong experience in configuring and managing Telephony Systems.
- Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems.
- Hands-on experience with NICE Uptivity for call recording and screen capture.
- Familiarity with TASKE Reporting tools.
- Exposure to Cisco, secure telephone, and video communication technologies.
- In-depth knowledge of telecommunications technologies and Avaya PBX systems.
- Experience administering Avaya Unified Communications environments.
- AWS Connect configuration and administration expertise.
- Ability to program voice and data telecommunications network circuits and equipment.
- Understanding of business continuity and disaster recovery strategies.
- Experience in designing and optimizing telephony networks.