What are the responsibilities and job description for the Telecommunications Specialist position at Jobs via Dice?
Description
We are seeking a Telecommunications Specialist to provide technical support to Telecommunications services to include various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment, etc. You will join the team and perform data analysis, capture and review of metrics and provide reports to management.
Responsibilities include, but not limited to:
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested
Managing extraction of data from ServiceNow to create next-day reports of outages.
Coordinating new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
Responsible for the ordering, tracking, and overall coordination require for circuit installations.
Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
Using provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
Maintain a keen understanding of all vendors SLA's
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
Work Service Now Trouble Tickets and drive to closure.
Basic Qualifications:
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
Strong customer service experience as you will be instrumental in establishing customer relationships.
Experience with Service NOW
Proficient with MS Office Suite, especially Excel and Teams
Strong organizational skills
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities at the same time.
Trouble shooting knowledge of router, switch and modem connections and setup.
Remote connections using VPN, Putty and or SSH.
MUST be flexible and willing to work on-call, overnights and weekends as needed.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Raleigh, NC.
Pay And Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a Telecommunications Specialist to provide technical support to Telecommunications services to include various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment, etc. You will join the team and perform data analysis, capture and review of metrics and provide reports to management.
Responsibilities include, but not limited to:
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested
Managing extraction of data from ServiceNow to create next-day reports of outages.
Coordinating new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
Responsible for the ordering, tracking, and overall coordination require for circuit installations.
Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
Using provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
Maintain a keen understanding of all vendors SLA's
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
Work Service Now Trouble Tickets and drive to closure.
Basic Qualifications:
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
Strong customer service experience as you will be instrumental in establishing customer relationships.
Experience with Service NOW
Proficient with MS Office Suite, especially Excel and Teams
Strong organizational skills
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities at the same time.
Trouble shooting knowledge of router, switch and modem connections and setup.
Remote connections using VPN, Putty and or SSH.
MUST be flexible and willing to work on-call, overnights and weekends as needed.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Raleigh, NC.
Pay And Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30