What are the responsibilities and job description for the Technology Support Specialist- Washington DC position at Jobs via Dice?
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Job#: 3010957
Job Description:
Our great client in Washington DC has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to .
Specifically, you will be responsible for:
Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
The resolution of all field computer associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2 years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job#: 3010957
Job Description:
Our great client in Washington DC has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to .
Specifically, you will be responsible for:
Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
The resolution of all field computer associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2 years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers / laptops
- Support and maintain a LAN/Server
- Install system changes
- Provide sign-on maintenance/assistance
- Set-up and maintain networked computers
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
- Experience working with vendors preferred
- Ability to travel locally to the corporate and district offices
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
