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Job Title: Technology Specialist
Location with zip code: Tallahassee, FL
Duration: Permanent Full time role
Interview: in person/iLinc Web Cam Interview/Telephonic
Job Description :
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Title: Technology Specialist
Location with zip code: Tallahassee, FL
Duration: Permanent Full time role
Interview: in person/iLinc Web Cam Interview/Telephonic
Job Description :
- Serve as the first point of contact onsite at main office location and contact center location for customers seeking technical assistance with all business related applications and technology Imaging, deployment, and support of business related software to workstations and laptops - support includes troubleshooting installation or local configuration software issues Determine the best solution based on the issue and details provided by end users Perform remote troubleshooting through diagnostic techniques and pertinent questions Walk the end user through the problem-solving process Record events and problems and their resolution in ticketing system Escalate tickets to other team members as needed Pass on any feedback or suggestions by end users to the appropriate internal team Identify and suggest possible improvements to procedures and processes
- Proven experience as a Help Desk technician or other technical support role.
- Good understanding of computer operating systems (Windows 11), mobile devices, office automation products, antivirus products, remote control software and standard desktop applications (MS Office and Adobe Reader)
- Excellent oral and written communication skills.
- Strong customer service skills.
- Experience working in a Help Desk environment and providing desktop support
- Highly organized and detail oriented.
- Ability to diagnose and resolve basic computer technical issues.
- Experience using Monday.com ticketing system.
- Basic knowledge of PowerShell or other scripting language.
- Basic knowledge of networking.
- Basic knowledge of VMWare or other virtualization software.
- Basic knowledge of Linux operating system.
- Basic knowledge of Active Directory and Windows Server.
- Basic knowledge of Genesis call center technology.
- Basic knowledge of Cyber Security technology.
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.