Technical Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, NovaLink Solutions, is seeking the following. Apply via Dice today!

Knowledge & Experience

• Proven experience in a Desktop Support, Help Desk, or Service Desk role (1-3 years preferred).
• Operating Systems: Strong working knowledge of Microsoft Windows 11 Enterprise environments.
• Ticketing Systems: Experience using ITSM tools to document and track support requests (e.g., Atlassian Jira
  
  

Service Management, ServiceNow, or similar).

• Identity Management: Experience with Active Directory Users and Computers (ADUC) and Azure Active
  
  

Directory for user and group management.

• Remote Tools: Proficiency with remote support tools (e.g., RDP, TeamViewer, Bomgar, SCCM Remote
  
  

Control).

• Networking Basics: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) to troubleshoot
  
  

connectivity issues.

• Security Tools: Experience supporting Multi-Factor Authentication (MFA) and security tokens (e.g., Cisco Duo,
  
  

SafeNet, MobilePass).

• Imaging & Software Deployment: Familiarity with automated computer imaging and deployment technologies
  
  

(e.g., SCCM, MECM, Intune, or MDT).

• Peripherals: Hands-on experience troubleshooting network printers, scanners, and docking stations.
• Scripting: Basic understanding of PowerShell for task automation is a plus.
• Knowledge of applicable data security/privacy policies (PII handling).