What are the responsibilities and job description for the Technical Support - Tier 1 | Tier 2 position at Jobs via Dice?
Description
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.
Responsibilities:
Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.
Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.
Maintain a detail-oriented and positive attitude while interacting with users and team members.
Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.
Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.
Troubleshoot remote connectivity issues, ensuring seamless access for users.
Resolve problems related to network drive access and file storage.
Utilize problem management databases and help desk systems to streamline support processes.
Provide guidance and support to users on software applications, email systems, and operating systems.
Collaborate with team members on more complex issues, escalating problems as needed.
Requirements
Associate or Bachelor's degree in a related field is preferred.
Minimum of 1-2 years of experience providing technical support in a Windows environment.
Proficiency in troubleshooting and managing Office 365 applications.
Familiarity with ServiceNow or similar ticketing systems is preferred.
Experience in deploying and maintaining Windows 11 workstations.
Strong customer service skills with the ability to communicate technical concepts clearly and effectively.
Knowledge of Active Directory for managing users, groups, and computers.
Ability to document technical processes and follow structured troubleshooting methodologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.
Responsibilities:
Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.
Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.
Maintain a detail-oriented and positive attitude while interacting with users and team members.
Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.
Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.
Troubleshoot remote connectivity issues, ensuring seamless access for users.
Resolve problems related to network drive access and file storage.
Utilize problem management databases and help desk systems to streamline support processes.
Provide guidance and support to users on software applications, email systems, and operating systems.
Collaborate with team members on more complex issues, escalating problems as needed.
Requirements
Associate or Bachelor's degree in a related field is preferred.
Minimum of 1-2 years of experience providing technical support in a Windows environment.
Proficiency in troubleshooting and managing Office 365 applications.
Familiarity with ServiceNow or similar ticketing systems is preferred.
Experience in deploying and maintaining Windows 11 workstations.
Strong customer service skills with the ability to communicate technical concepts clearly and effectively.
Knowledge of Active Directory for managing users, groups, and computers.
Ability to document technical processes and follow structured troubleshooting methodologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.