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Position: Technical Support Associate
Location: Libertyville, Illinois (Only Local candidates)
Type: 6-12 Months Contract
Shift Timing: 5:00 AM 2:00 PM
Job Summary
We are looking for a motivated and customer-focused Customer Help Desk Support professional to join our team in Chicago. This is an in-person role requiring strong communication skills, basic technical troubleshooting abilities, and a proactive attitude toward customer support.
The ideal candidate should have initial-level knowledge of networking and system support, experience working with ticketing systems such as JIRA, and the ability to handle support requests efficiently in a fast-paced environment.
Key Responsibilities
Position: Technical Support Associate
Location: Libertyville, Illinois (Only Local candidates)
Type: 6-12 Months Contract
Shift Timing: 5:00 AM 2:00 PM
Job Summary
We are looking for a motivated and customer-focused Customer Help Desk Support professional to join our team in Chicago. This is an in-person role requiring strong communication skills, basic technical troubleshooting abilities, and a proactive attitude toward customer support.
The ideal candidate should have initial-level knowledge of networking and system support, experience working with ticketing systems such as JIRA, and the ability to handle support requests efficiently in a fast-paced environment.
Key Responsibilities
- Provide first-level technical and customer support via phone, email, and ticketing systems.
- Log, track, and manage incidents and service requests using JIRA.
- Perform initial troubleshooting related to systems, networking, and user access issues.
- Escalate unresolved technical issues to appropriate internal teams.
- Monitor support queues and ensure timely resolution of tickets.
- Maintain proper documentation of issues, troubleshooting steps, and resolutions.
- Support end users with system-related queries and basic technical guidance.
- Coordinate with internal teams to ensure smooth issue resolution and customer satisfaction.
- Initial-level knowledge of:
- Networking concepts (LAN/WAN, IP basics, connectivity troubleshooting)
- System support and desktop troubleshooting
- Windows environment and basic IT operations
- Experience or familiarity with JIRA ticketing system.
- Strong verbal and written communication skills.
- Good problem-solving and analytical abilities.
- Ability to work independently and manage multiple support requests.
- Customer-service-oriented mindset with a professional attitude.
- 4 years of experience in help desk, customer support, or technical support roles.
- Basic understanding of IT infrastructure and support processes.
- Prior experience working in shift-based support environments is a plus.
- This is a full-time, in-person position based in Chicago.
- Looking for energetic and career-oriented professionals who are eager to learn and grow in the IT support domain.