What are the responsibilities and job description for the Technical Program Manager Customer-Facing Digital Solutions position at Jobs via Dice?
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Qualifications:
Qualifications:
- Education: Bachelor s or Master s degree in Computer Science, Engineering, or related field.
- Experience: 12 years in program/project management with at least 5 years in customer-facing roles.
- Certifications: PMP, PRINCE2, or Agile/Scrum certifications preferred.
- Strong understanding of digital platforms and customer experience technologies.
- Proven ability to manage offshore teams and global delivery models.
- Excellent communication, negotiation, and stakeholder management skills.
- Technical fluency in cloud, microservices, and modern software development practices.
- Exposure to Pharma or Healthcare domains, including regulatory compliance, patient engagement platforms, clinical data systems, or digital therapeutics.
- Experience in managing transitions, SOWs, billing cycles, and delivery-led sales.
- Familiarity with tools like Jira, Confluence, and Agile frameworks.