Technical Manager - Network Operations Center

Manages and develops network operations activities. Evaluates ongoing and future infrastructure needs; and recommends changes. Oversees the day-to-day performance and activities of the team, including Network Engineers/Network Administrators to ensure service quality and network efficiency. Develops and implements department strategic plans, processes, and procedures; and enhances the integration between the team and other departments. Manages the budget and leads improvements and growth to the network operations processes and capabilities. Ensures changes to the network infrastructure plans. Improves customer service; provides expert guidance; and ensures the correct technical teams are involved. Comprehensive knowledge of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.

Responsibilities

• Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.
• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts.
• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure.
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Provides support to end users, operations personnel, and Government program managers.
• Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Provide and support tools enhancements. Perform software and security patching.
  
  

Qualifications

The Technical Manager highly desired qualifications are:

• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE.
• Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise. infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.
  
  

Job ID

2025-20825

Work Type

On-Site

Company Description

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.