What are the responsibilities and job description for the Technical Customer Service and Sales Support position at Jobs via Dice?
Your role
This role supports customers, internal teams, and Sales reps by providing technical support on vacuum pumps, blowers, and related vacuum systems and vacuum tank components. The technical support person will help troubleshoot issues, ensure product quality, manage documentation, and support continuous improvement across manufacturing and service operations.
Responsibilities to include:
Technical Support
Experience Requirements
On-Site
This role requires you to work on-site at our office in Traverse City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Lori L Kerlin
National Vacuum Equipment
National Vacuum Equipment, NVE, is a brand offering mobile vacuum pumps and packages. This brand is dedicated to providing reliable, high-quality products and excellent service. The products include vacuum blowers, rotary vane pumps, vacuum systems, valves and tank components. All products are designed and manufactured for easy installation and maintenance, as well as high performance in even the toughest conditions. They are efficient and cost-effective. Each customer has specific requirements for their equipment, which is why NVE customizes solutions to fit these needs. National Vacuum Equipment is a brand within Atlas Copco Group.
Visit the National Vacuum Equipment website
Company: Atlas Copco Group
Functional area: Service Location: US - United States City: Traverse City On-site/remote: On-Site Brand: National Vacuum Equipment Company Name: Vacuum Technique LLC Date of Posting: April 2, 2026 Last day to apply: April 18, 2026
This role supports customers, internal teams, and Sales reps by providing technical support on vacuum pumps, blowers, and related vacuum systems and vacuum tank components. The technical support person will help troubleshoot issues, ensure product quality, manage documentation, and support continuous improvement across manufacturing and service operations.
Responsibilities to include:
Technical Support
- Provide first-line technical assistance to customers, distributors, and sales representatives.
- Diagnose mechanical and performance issues with vacuum pumps and blowers.
- Guide customers through troubleshooting steps, maintenance procedures, and installation best practices.
- Review system configurations and recommend appropriate steps to test and evaluate equipment.
- Investigate product failures, warranty claims, and performance deviations.
- Case management on products and returns for customers.
- Collaborate with engineering and production teams to resolve quality issues.
- Maintain quality records, test data, and inspection reports.
- Create and update technical manuals, service bulletins, troubleshooting guides, and FAQs.
- Document customer interactions, issue resolutions, and recurring technical problems.
- Assist with incoming inspection, in-process testing, and final product verification.
- Validate performance of repaired or refurbished units.
- Provide on-site technical support when required (installations, audits, failure analysis).
- Train customers and distributors in product operation and maintenance.
- Support warranty evaluations and communicate findings professionally.
Experience Requirements
- Strong mechanical aptitude with rotating equipment, vacuum systems, or industrial machinery.
- Ability to read engineering drawings, schematics, and technical specifications.
- Experience with troubleshooting and quality.
- Excellent communication and customer service skills.
- Proficiency with diagnostic tools, measurement instruments, and test equipment.
- Microsoft office suite with power point.
- Ability to effectively communicate in English, both verbally and in writing.
- Proficient in math and computer operations.
- Associate or Bachelor's degree in Mechanical Engineering, Industrial Technology or related field.
- Proactive and commitment to solve problems "do not let a problem remain before the sunset".
- Solid and effective communication skills - verbal, written and interpersonal.
- Strong problem-solving mindset.
- Ability to stay calm under pressure when troubleshooting.
- Detail-oriented with strong documentation habits.
- Collaborative and comfortable working across departments.
- Be able to lift up to 50 pounds
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
On-Site
This role requires you to work on-site at our office in Traverse City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Lori L Kerlin
National Vacuum Equipment
National Vacuum Equipment, NVE, is a brand offering mobile vacuum pumps and packages. This brand is dedicated to providing reliable, high-quality products and excellent service. The products include vacuum blowers, rotary vane pumps, vacuum systems, valves and tank components. All products are designed and manufactured for easy installation and maintenance, as well as high performance in even the toughest conditions. They are efficient and cost-effective. Each customer has specific requirements for their equipment, which is why NVE customizes solutions to fit these needs. National Vacuum Equipment is a brand within Atlas Copco Group.
Visit the National Vacuum Equipment website
Company: Atlas Copco Group
Functional area: Service Location: US - United States City: Traverse City On-site/remote: On-Site Brand: National Vacuum Equipment Company Name: Vacuum Technique LLC Date of Posting: April 2, 2026 Last day to apply: April 18, 2026