Systems Operations Engineer

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Jon Title: System Operations Engineer

Location: Dallas, TX/ Charlotte, NC

Job Type: Contract

Job Description:

We are seeking a dedicated and skilled System Operations Engineer to support our enterprisewide Windows 11 migration initiative and ongoing IT support operations. This role is critical to maintaining service levels and ensuring the success of key IT projects.

Key Responsibilities:

• Lead and support the Windows 11 migration project to meet enterprise timelines.
• Provide daily break/fix and new hire support, addressing high volume service requests.
• Manage and resolve lifecycle and project orders to reduce backlog and improve service delivery.
• Mitigate the impact of peer center closures and the loss of key SME employees by maintaining service continuity.
• Support the Service Desk in handling expedite orders and providing timely order status updates.
• Ensure adherence to SLA for daily break/fix requests and work to reduce current delays impacting end-user satisfaction.
• Collaborate with engineering and support teams to triage and resolve tooling and system issues affecting the analyst team.
  
  

Required Skills and Qualifications:

• Proven experience with Windows 11 OS, including deployment and troubleshooting.
• Proficiency in PowerShell scripting for automation and system management.
• Experience with Microsoft Graph API for system integration and troubleshooting.
• Strong problem-solving skills and ability to work under pressure in a high-volume support environment.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Ability to manage multiple priorities and adapt to changing project timelines.
  
  

Additional Considerations:

Volume additions and resource allocation will be re-evaluated based on the forecast timeline and evolving project requirements