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Sr. ServiceNow Architect
Duration: 2 years
Work Location: Hybrid. 3 days onsite Baltimore, MD 21202 and 2 days remote
Responsibilities:
Sr. ServiceNow Architect
Duration: 2 years
Work Location: Hybrid. 3 days onsite Baltimore, MD 21202 and 2 days remote
Responsibilities:
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications. Ability to create and customize reports and dashboards within ServiceNow. Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). Preferred Skills:
- A minimum of eight (8) years of experience architecting the ServiceNow platform. A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.