Sr. Salesforce Developer, Service Cloud

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Connexion Systems and Engineering, Inc., is seeking the following. Apply via Dice today!

Sr. Salesforce Developer, Service Cloud - NO THIRD PARTIES, NO C2C, NO NON-LOCAL CANDIDATES PLEASE

6 months Max Pay Rate $51.34/hr.

Burlington, MA 01803 / hybrid but mostly remote

Candidates MUST be local, ideally within 30 miles of Burlington MA. W2 ONLY. No C2C or out of state candidates will be considered

• No onsite requirements at this time but candidates must be local to the area.
• 5 years of Salesforce development experience.
• Candidates MUST have recent experience with Agentforce, OMS and service cloud - These are non-negotiables.
• Candidates must have a completed BA/BS degree in a technical field.
  
  

What You Will Do:

• Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
• Deliver enhancements across the full development lifecycle
• Work closely with business teams to translate requirements into scalable solutions
• Follow Salesforce best practices for development, testing, and documentation
• Build and maintain API integrations using Apex and REST services
  
  

AI / Agentforce Chatbot

Enhance the existing Agentforce chatbot to support transactional workflows

• Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
• Configure prompts, intents, actions, and fallback logic
  
  

Data Cloud & Personalization

• Use Salesforce Data Cloud to support personalization and AI grounding
• Support identity resolution and data mapping as needed
  
  

Testing, Release & Governance

• Support testing, UAT, deployments, and production releases
• Follow DevOps and Git-based deployment practices
  
  

Skills:

To Be Successful You Will Have:

5 years of Salesforce development experience

Strong experience with:

• Apex, Lightning Web Components, Flows REST APIs and integrations
• Salesforce Service Cloud
• Hands-on experience with Salesforce Agentforce
• Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
• Familiarity with Salesforce Data Cloud
• Experience with Git and Salesforce deployments
• Strong problem-solving and collaboration skills
• Salesforce certifications (Platform Developer I/II)
• Experience with AI, chatbots, or conversational automation
• Experience supporting global or multilingual Salesforce implementations
• Background in customer service, warranty, or technical support systems
• LI-Hybrid
  
  

Education: BA/BS in a technical field