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Responsible for monitoring, triaging, troubleshooting, and analyzing large-scale network and customer premises equipment (CPE) data using observability and analytics platforms such as Splunk, Kibana (Elastic Stack), Instana, and Grafana. The role focuses on proactive issue detection, fallout report analysis, root cause analysis (RCA), and ensuring service reliability across wireless networks, routers, and CPE devices.
Key Responsibilities
Observability & Monitoring
Configure, develop, and maintain dashboards and alerts using Splunk, Kibana, Grafana, and Instana to monitor system, application, and network health.
Perform real-time monitoring of KPIs, SLAs, latency, packet loss, device availability, and performance trends.
Correlate metrics, logs, traces, and events to proactively identify anomalies and service degradation.
Incident Management & Triaging
Perform L1/L2/L3 triaging of incidents related to CPE, routers, and wireless infrastructure.
Analyze alerts, logs, and telemetry data to quickly isolate issues and minimize MTTR.
Support major incident bridges, provide regular status updates, and assist in service restoration.
Troubleshooting & Root Cause Analysis
Troubleshoot network, device, and service-level issues using log analysis and performance metrics.
Conduct Root Cause Analysis (RCA) and document findings with corrective and preventive actions (CAPA).
Work closely with Network, Platform, and DevOps teams to resolve complex issues.
Fallout Report & Data Analysis
Analyze fallout reports related to:
Recommend process, configuration, or automation improvements based on insights.
Wireless, Router & CPE Data Analysis
Monitor and analyze data from wireless access points, routers, gateways, and CPE devices.
Validate device onboarding, firmware upgrades, configurations, and health status.
Identify performance bottlenecks related to RF, bandwidth, signal strength, and device capacity.
Reporting & Automation
Create operational and executive reports using Splunk and Grafana.
Automate recurring analysis and reporting using queries, alerts, and scheduled jobs.
Maintain documentation, runbooks, SOPs, and knowledge bases.
Required Skills & Experience
Technical Skills
Hands-on experience with:
Solid understanding of:
Experience with incident triage, troubleshooting, and RCA.
Strong data analysis skills to interpret large datasets and fallout reports.
Ability to identify trends, patterns, and anomalies in network/device data.
Soft Skills
Strong communication and documentation skills.
Ability to work under pressure in a 24x7 operational environment.
Collaborative mindset with cross-functional teams.
Responsible for monitoring, triaging, troubleshooting, and analyzing large-scale network and customer premises equipment (CPE) data using observability and analytics platforms such as Splunk, Kibana (Elastic Stack), Instana, and Grafana. The role focuses on proactive issue detection, fallout report analysis, root cause analysis (RCA), and ensuring service reliability across wireless networks, routers, and CPE devices.
Key Responsibilities
Observability & Monitoring
Configure, develop, and maintain dashboards and alerts using Splunk, Kibana, Grafana, and Instana to monitor system, application, and network health.
Perform real-time monitoring of KPIs, SLAs, latency, packet loss, device availability, and performance trends.
Correlate metrics, logs, traces, and events to proactively identify anomalies and service degradation.
Incident Management & Triaging
Perform L1/L2/L3 triaging of incidents related to CPE, routers, and wireless infrastructure.
Analyze alerts, logs, and telemetry data to quickly isolate issues and minimize MTTR.
Support major incident bridges, provide regular status updates, and assist in service restoration.
Troubleshooting & Root Cause Analysis
Troubleshoot network, device, and service-level issues using log analysis and performance metrics.
Conduct Root Cause Analysis (RCA) and document findings with corrective and preventive actions (CAPA).
Work closely with Network, Platform, and DevOps teams to resolve complex issues.
Fallout Report & Data Analysis
Analyze fallout reports related to:
- CPE provisioning failures
- Wireless connectivity drops
- Router/device configuration errors
Recommend process, configuration, or automation improvements based on insights.
Wireless, Router & CPE Data Analysis
Monitor and analyze data from wireless access points, routers, gateways, and CPE devices.
Validate device onboarding, firmware upgrades, configurations, and health status.
Identify performance bottlenecks related to RF, bandwidth, signal strength, and device capacity.
Reporting & Automation
Create operational and executive reports using Splunk and Grafana.
Automate recurring analysis and reporting using queries, alerts, and scheduled jobs.
Maintain documentation, runbooks, SOPs, and knowledge bases.
Required Skills & Experience
Technical Skills
Hands-on experience with:
- Splunk (Search Processing Language SPL, dashboards, alerts)
- Elastic Stack / Kibana
- Instana (APM, infrastructure monitoring)
- Grafana (dashboards, data sources, alerting)
Solid understanding of:
- Networking fundamentals (TCP/IP, DNS, DHCP, routing, switching)
- Wireless technologies (Wi Fi, RF basics, signal metrics)
- Routers, gateways, and CPE devices
Experience with incident triage, troubleshooting, and RCA.
Strong data analysis skills to interpret large datasets and fallout reports.
Ability to identify trends, patterns, and anomalies in network/device data.
Soft Skills
Strong communication and documentation skills.
Ability to work under pressure in a 24x7 operational environment.
Collaborative mindset with cross-functional teams.