Solutions Analyst

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Title: Solutions Analyst

Location: Onsite- Bristol, CT

Duration: 24 Month Contract

Compensation: $46-$52/hr

Work Requirements: , Holders or Authorized to Work in the US

Solutions Analyst

Responsibilities:

• We are seeking a detail-oriented and proactive team member to drive improvements across our internal business support tools and processes.
• This role will balance day-to-day operational execution with a strategic eye for streamlining workflows, reducing organizational burden, and identifying opportunities for enhancements and small-scale solutions.
• The ideal candidate will be equally comfortable documenting technical standards, shaping process improvements, and delivering clear, compelling presentations tailored for both executive and technical stakeholders.
• By combining strong execution, problem-solving, and communication skills, this hire will play a key role in strengthening the efficiency, reliability, and clarity of our internal operations.
• Adapt writing style and tone for diverse audiences, from technical experts to non-specialists.
• Translate complex technical concepts, systems, and processes into clear, accurate documentation and presentations.
• Organize and structure information logically, applying effective information design principles (headings, visuals, formatting, media) in line with company standards.
• Review and edit documents for accuracy, clarity, consistency, and adherence to style guidelines.
• Demonstrate strong listening skills and the ability to ask targeted questions to uncover nuances in tooling and processes.
• Actively collaborate with engineers, developers, subject-matter experts, and other stakeholders to gather accurate information and validate use cases.
• Serve as a key point of contact for stakeholders across locations, business areas, and teams.
• Engage with customers to understand challenges and requirements, ensuring alignment with organizational needs.
• Communicate progress, updates, and solutions effectively back to stakeholders.
• Problem-Solving & Operations
• Gather requirements and work with engineers and subject matter experts to define enhancements and small-scale solutions.
• Resolve simple to moderately complex customer or product issues independently.
• Provide mentoring and guidance on handling more complex issues within area of knowledge.
• Contribute to operational efficiency by supporting the creation of simple tools, processes, and support documentation.
  
  

Skillset / Experience:

• 2 to 5 years of experience in customer relationship management, applications support, or development
• Bachelor's degree or equivalent training or work experience
• Excellent verbal and written communication skills.
• Strong interpersonal skills
• Moderate experience with Atlassian products (Jira, Confluence)
• Moderate experience with Airtable and Data Visualization Tools (Tableau, Looker, PowerBI), ServiceNow.
• Fundamental understanding of how technical tools and services work
• Analytical, resourceful, and detail oriented, with the ability to plan, prioritize, and meet deadlines in a fast-paced environment
• Effectively knows how to raise issues and resolves problems and roadblocks as they occur.
• Works independently under time constraints to meet deadlines
• Has basic knowledge of and skills in Project Management, Agile/Scrum/Kanban Methodology, Engineering Practices, Relationship Management.
• Degree in Computer Science, Software Engineering or related technical discipline preferred
• Experience working with partner teams to deliver high quality results preferred
  
  

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• ...and much more!
  
  

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.