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Title :: Solution Architect – Energy or Utilities
Location :: Hybrid, San Ramon, CA
Job Summary
We are seeking an experienced Solution Architect with Energy & Utilities (E&U) domain expertise to support digital transformation initiatives across customer engagement platforms and grid-integrated systems. The role will focus on enabling 360° customer experience, customer data platforms, smart grid integrations, and advanced analytics.
The candidate will work closely with business and technology teams to support customer-facing platforms, demand management systems, DERMS, AMI analytics, and omni-channel digital experiences.
Key Responsibilities
Customer Platforms & Digital Experience
Title :: Solution Architect – Energy or Utilities
Location :: Hybrid, San Ramon, CA
Job Summary
We are seeking an experienced Solution Architect with Energy & Utilities (E&U) domain expertise to support digital transformation initiatives across customer engagement platforms and grid-integrated systems. The role will focus on enabling 360° customer experience, customer data platforms, smart grid integrations, and advanced analytics.
The candidate will work closely with business and technology teams to support customer-facing platforms, demand management systems, DERMS, AMI analytics, and omni-channel digital experiences.
Key Responsibilities
Customer Platforms & Digital Experience
- Work on customer-facing applications and platforms that enable a 360° customer experience.
- Support and enhance Customer Data Platforms (CDP) and grid-integrated customer systems.
- Develop and maintain Self-Service Portals (SSP) and mobile applications for utility customers.
- Integrate customer platforms with grid systems and demand-side management platforms.
- Support systems related to:
- Demand Management
- Distributed Energy Resource Management Systems (DERMS)
- Smart grid infrastructure
- Work with AMI (Advanced Metering Infrastructure) data analytics to enable data-driven insights.
- Support analytics solutions for energy consumption, demand response, and customer usage patterns.
- Design and implement omni-channel customer engagement solutions across:
- Web portals
- Mobile applications
- Customer service platforms
- Notifications and messaging systems
- Support modernization initiatives for utility customer engagement platforms.
- Collaborate with cross-functional teams including engineering, operations, analytics, and customer service teams.
- Experience in Energy / Utilities domain
- Strong knowledge of customer engagement platforms
- Experience with AMI data analytics
- Knowledge of DERMS or demand response systems
- Experience with customer data platforms or CRM systems
- Experience building mobile apps and customer self-service portals
- Understanding of smart grid technologies