What are the responsibilities and job description for the Site Reliability Production Engineer (AI/ML Ops) / DevOps Consultant position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Texnere Americas Inc, is seeking the following. Apply via Dice today!
About US
At Texnere, we are committed to helping businesses find the right talent at the right time through the right approach. Our 360° talent solutions seamlessly integrate flexible hiring models—Flexible Staffing, Team Leasing, Synergizing Agenting AI, and Managed Services—with deep industry expertise across IT, BPM, Sales & Marketing, and more. We understand that every organization is unique, operating within specific sectors and organizational ‘vectors’ that present distinct challenges and opportunities. Whether you''re a healthcare startup looking to innovate or a global captive center (GCC) in the tech space, Texnere provides specialized talent solutions tailored to your precise needs.
The Business Unit aligned functions, including Infrastructure Support, Cloud Enablement, Platform Engineering, Environment Management, Incident Support and Deployments.
Team
The Business Unit aligned functions including Infrastructure Support, Cloud Enablement, Platform Engineering, Environment Management, Incident Support and Deployments.
We are looking for a strong Site Reliability Production Engineer (to join our Production Support Engineering team. In this role, you will help enhance service reliability, reduce operational toil, and drive continuous improvement through automation, observability, and emerging AI/LLM?driven capabilities.
The Expertise & Skills You Bring
5 years in SRE, DevOps, or production engineering, supporting distributed systems in fast-paced environments.
Strong scripting experience with PowerShell and Python; practical knowledge of SQL, XML, and data integration.
Hands-on experience with observability tooling (e.g., Dynatrace, Nexthink), monitoring, logging, and metrics systems.
Knowledge of ITSM and ITIL frameworks and experience with ServiceNow or similar platforms.
Strong understanding of DevOps/SRE principles, including SLIs, SLOs, error budgets, automation, and resiliency patterns.
Proven experience with CI/CD pipelines, cloud platforms (AWS/Azure), and modern SaaS solutions.
Technical depth in Windows and Linux systems and enterprise end-user computing environments.
Ability to translate analytical insights into actions, automations, and operational improvements.
Familiarity with AI/LLM technologies and how to use them to improve workflows, automation, observability, or troubleshooting (preferred).
Strong problem-solving, communication, and cross-team collaboration skills.
Bachelor’s degree or equivalent experience in Computer Science or related field (preferred).
Proven experience supporting financial systems or working in financial services is a plus.
What You’ll Do
Analyze system and application metrics to improve performance, reliability, and fault detection.
Partner closely with engineering teams to design, build, deploy, and support resilient services.
Contribute to system design reviews, platform management, and capacity planning.
Build sustainable automation to reduce manual effort and operational overhead.
Develop and refine SLI/SLO/SLA frameworks to balance speed, reliability, and customer experience.
Improve observability across environments using modern tools and practices.
Identify, prototype, and implement automation using scripting, infrastructure tooling, and AI/LLM-based solutions.
Diagnose and tackle complex issues across distributed systems and end-user computing environments.
Evaluate new technologies, patterns, and tools to drive continuous improvement.
Create and deliver high-quality technical content, remote actions, and workflows to enable self-service and operational efficiency.
What We’re Looking For in You
A proactive approach focused on reliability, performance, and continuous improvement.
Curiosity and the ability to quickly learn complex systems and processes.
About US
At Texnere, we are committed to helping businesses find the right talent at the right time through the right approach. Our 360° talent solutions seamlessly integrate flexible hiring models—Flexible Staffing, Team Leasing, Synergizing Agenting AI, and Managed Services—with deep industry expertise across IT, BPM, Sales & Marketing, and more. We understand that every organization is unique, operating within specific sectors and organizational ‘vectors’ that present distinct challenges and opportunities. Whether you''re a healthcare startup looking to innovate or a global captive center (GCC) in the tech space, Texnere provides specialized talent solutions tailored to your precise needs.
- Strong scripting experience with PowerShell and Python
- Automation experience using AI/LLM technologies
- Experience with CI/CD pipelines, cloud platforms (AWS/Azure)
- Observability tooling (e.g., Dynatrace, Nexthink)
The Business Unit aligned functions, including Infrastructure Support, Cloud Enablement, Platform Engineering, Environment Management, Incident Support and Deployments.
Team
The Business Unit aligned functions including Infrastructure Support, Cloud Enablement, Platform Engineering, Environment Management, Incident Support and Deployments.
We are looking for a strong Site Reliability Production Engineer (to join our Production Support Engineering team. In this role, you will help enhance service reliability, reduce operational toil, and drive continuous improvement through automation, observability, and emerging AI/LLM?driven capabilities.
The Expertise & Skills You Bring
5 years in SRE, DevOps, or production engineering, supporting distributed systems in fast-paced environments.
Strong scripting experience with PowerShell and Python; practical knowledge of SQL, XML, and data integration.
Hands-on experience with observability tooling (e.g., Dynatrace, Nexthink), monitoring, logging, and metrics systems.
Knowledge of ITSM and ITIL frameworks and experience with ServiceNow or similar platforms.
Strong understanding of DevOps/SRE principles, including SLIs, SLOs, error budgets, automation, and resiliency patterns.
Proven experience with CI/CD pipelines, cloud platforms (AWS/Azure), and modern SaaS solutions.
Technical depth in Windows and Linux systems and enterprise end-user computing environments.
Ability to translate analytical insights into actions, automations, and operational improvements.
Familiarity with AI/LLM technologies and how to use them to improve workflows, automation, observability, or troubleshooting (preferred).
Strong problem-solving, communication, and cross-team collaboration skills.
Bachelor’s degree or equivalent experience in Computer Science or related field (preferred).
Proven experience supporting financial systems or working in financial services is a plus.
What You’ll Do
Analyze system and application metrics to improve performance, reliability, and fault detection.
Partner closely with engineering teams to design, build, deploy, and support resilient services.
Contribute to system design reviews, platform management, and capacity planning.
Build sustainable automation to reduce manual effort and operational overhead.
Develop and refine SLI/SLO/SLA frameworks to balance speed, reliability, and customer experience.
Improve observability across environments using modern tools and practices.
Identify, prototype, and implement automation using scripting, infrastructure tooling, and AI/LLM-based solutions.
Diagnose and tackle complex issues across distributed systems and end-user computing environments.
Evaluate new technologies, patterns, and tools to drive continuous improvement.
Create and deliver high-quality technical content, remote actions, and workflows to enable self-service and operational efficiency.
What We’re Looking For in You
A proactive approach focused on reliability, performance, and continuous improvement.
Curiosity and the ability to quickly learn complex systems and processes.