What are the responsibilities and job description for the Site IT Support position at Jobs via Dice?
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Job Description
Must Have Technical/Functional Skills
Job Description
Must Have Technical/Functional Skills
- Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
- Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
- Work with vendors to conduct physical asset audit and maintain asset stock rooms
- End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
- Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
- Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
- Smart hands support for Server and Network devices
- Train the Trainer
- Must be working form site
- 100% Work from Office (Client location)
- Asset inventory management (New Device Asset/Import/Physical Stocking)
- PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
- Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
- Accessory Request Fulfillment and Unknown Device Research/Investigation
- PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
- Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
- Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
- New Hire onboarding training and orientation
- AV Meeting Room support