ServiceNow SecOps Architect

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Job Title: ServiceNow SecOps Architect

Location: Stamford, CT

ROLE_DESCRIPTION -

• 12 years of hands-on development experience in ServiceNow platform.
• 5 years of experience specifically in Security Incident Response (SIR) and Vulnerability Response (VR) implementation.
• Design, configure and customize ServiceNow SIR & VR module
• Design and develop workflows, business rules, client scripts, and integrations supporting the SIR & VR lifecycle.
• Integrate VR with external vulnerability scanners and CMDB (Configuration Management Database) to automate import and correlation of vulnerability data.
• Configure MID Servers, data sources, and API connections for vulnerability data ingestion.
• Develop automation for vulnerability assignment, remediation tracking, and exception management.
• Create custom dashboards, reports, and Performance Analytics indicators for vulnerability KPIs and trends.
• Strong understanding of SOC operations & Incident response frameworks (NIST, SANS)
• Experience working with SIEM, SOAR, EDR, and vulnerability tools.
• Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes.
• Experience integrating with vulnerability scanners (Qualys, Tenable, Rapid7, Prisma Cloud, etc.).
• Knowledge of JavaScript, Glide API, Flow Designer, and REST/SOAP integrations.
• Work with business stakeholders, technical stakeholders, onsite and offshore team to own the delivery of work.
  
  

Roles & Responsibilities

• Lead end-to-end architecture for ServiceNow SecOps SIR & VR, including data model, scopes, and modular design aligned to platform guardrails and performance best practices.
• Define SecOps governance standards and design patterns
• Define prioritization models and Risk Score formulas to drive actionable SLAs and dashboards.
• Design and develop robust CMDB relationships to tie vulnerabilities to assets, services, and business applications (CIs), enabling service-aware remediation and reporting.
• Enable bidirectional integration between SIR and ITSM.
• Integrate enterprise vulnerability scanners (e.g., Tenable, Qualys, Rapid7) and threat intel feeds; tune parsing, de-duplication, and matching logic.
• Optimize Vulnerability Item (VI) normalization, de-duplication, suppression, false positive handling, and asset-vuln correlation at scale.
• Implement exception workflows (risk acceptance, compensating controls, deferrals) with risk justification and approvals.
• Build executive and operational dashboards (exposure by service, asset tier, business unit, critical vulnerabilities, SLA breach, MTTR).
• Establish multi-environment strategies (DEV/TEST/PROD), ATF coverage, upgrade readiness, and platform governance.
  
  

Generic Managerial Skills, If any

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.
• Ability to work collaboratively across security, IT, and risk teams.
• Self-driven and adaptable to fast-paced environments.
  
  

Key Words to search in Resume

ServiceNow SecOps, Security Incident Response (SIR) and Vulnerability Response (VR)

Pre-Screening Questionnaire

• Do you have hands-on experience designing, configuring /customizing the ServiceNow SIR & VR modules? Response should be yes.
• Do you have hands-on experience with scripting in ServiceNow? Response should be yes