ServiceNow Product Owner

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ClifyX group is an award winning IT Consultancy formed in 1998. Our Mission is to provide our clients with Optimal Technology solutions that are effective and within budgets. We specialize in helping Organizations to review their strategic SOW Projects/Talent needs and implement high value and cost effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics and compliance aspects of Cyber Security development.

Work With Us : What makes working at ClifyX so great? We give tons of flexibilty, listen to you, give opportunity to work in different technologies, give feedback on your profile and present you to global fortune companies.

Job title: ServiceNow Process Owner

Client Location: Lebanon, IN

Mode: Onsite

Interview: Virtual

Minimum years of experience: 8 years

Contract Duration: 12 months on W2

Must Have skills*:

• Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated (GxP/GMP) environment.
• Deep knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.
• Experience designing CMDB architecture and CI relationship models for industrial/manufacturing automation systems.
• Proficiency in ServiceNow configuration, workflow design, and integration architecture.
• Experience with 21 CFR Part 11 compliance, electronic records, and audit trail requirements
  
  

Desired skills:

• Experience with automation/control systems such as DeltaV, PI Historian, Rockwell (FactoryTalk), or similar platforms.
• Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI.
  
  

Job Description:

• Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
• Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.
• Design and configure Incident, Problem, Knowledge, and Change Management workflows.
• Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.
• Deploy automated access request forms and role-based permission workflows.
• Build analytics dashboards, KPI tracking, and SLA compliance reporting.
• Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
• Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
• Develop and deliver user training and change management communications.
• Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.
• Provide support defining the CSV/Validation scope for the ServiceNow platform.
  
  

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.