ServiceNow Implementor

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a ServiceNow Implementor. The position will drive process design, coordination, and adoption. This role bridges the gap between business stakeholders and the development team, ensuring that requirements are well-defined, configurations follow best practices, and the platform delivers measurable process improvements.

The ServiceNow Implementor serves as the bridge between business stakeholders and the technical development team to ensure successful implementation and adoption of ServiceNow solutions. This role focuses on gathering and translating business requirements, designing improved workflows using out-of-box functionality, and coordinating configuration, testing, and rollout activities.

Project/Position Expectation:

• Accelerate implementation by reducing back-and-forth between business and technical teams.
• Improve workflow design and standardization using out-of-box ServiceNow capabilities.
• Increase solution quality, user adoption, and long-term maintainability.
• Allow the developer to stay focused on technical delivery rather than requirements gathering and validation.
  
  

Tasks

• Responsible for Customer Relationship Management (CRM) system integration.
• Ensures all functions of CRM system effectively work with all other applications and operating systems. Provides design recommendations based on long-term IT organization strategy.
• Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features.
• Acts as an internal consultant, advocate, mentor and change agent.
• Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration.
• Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization.
• Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions.
• Translate business needs into functional specifications and user stories for the development team.
• Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions.
• Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code.
• Validate and test implemented functionality to ensure alignment with business requirements.
• Facilitate user acceptance testing (UAT) and support end-user training and documentation.
• Coordinate data migration, environment setup, and deployment planning with technical teams.
• Support change management, communication, and adoption activities throughout the implementation.
• Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements.
  
  

Knowledge, Skills and Abilities Required:

• Strong leadership, communication, and collaboration skills.
  
  

NOTE: Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Location: Madison, WI (Remote from within the State of WI)

Contract: 3 Months

Skills Required:

• 8 years - Experience implementing and configuring ServiceNow.
• 8 years - Proven track record delivering multiple ServiceNow module implementations or enhancements.
• 8 years - Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
• 8 years - Experience with ITOM, integrations, automations, and CSDM.
• 5 years - Relevant architecture experience
• Familiarity with ITIL processes and frameworks.
• Knowledge of ServiceNow best practices.
• Master s or Bachelor s Degree in Computer Science, Information Systems, or other related field. (Please include on your resume)
  
  

Skills Desired A plus to have:

• Experience with Agile/Scrum delivery methodologies.
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.
• ServiceNow Certified System Administrator
• Implementation Specialist certification (ITSM, ITOM, HRSD, etc.).
• ITIL Foundation or higher
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.
  
  

Please submit your resume by using the "URL" below