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Role: ServiceNow Architect / Technical Consultant
Location: San Francisco, CA / Cincinnati, OH / Dallas, TX
Duration : Long term (Onsite)
Job Description:
Role: ServiceNow Architect / Technical Consultant
Location: San Francisco, CA / Cincinnati, OH / Dallas, TX
Duration : Long term (Onsite)
Job Description:
- Experience as a Senior Architect / Consultant
- Strong knowledge of ServiceNow FedRAMP implementation
- Knowledge of FedRAMP security, authorization, and continuous monitoring
- Experience in ITIL process definition, integration solutions, and architecture-level configurations
- Experience in ServiceNow custom application design and development
- Expertise in ServiceNow deployments, integrations with third-party tools, orchestration, operational activities, project management, and merging multiple instances
- Experience leading end-to-end implementation and transformation programs in ITSM, ITOM, FSM, and CMDB
- Strong experience in support, maintenance, migration, upgrades, integrations, and implementations
- Strong knowledge of FSM design and implementation for large customers
- Ability to mentor and provide technical guidance to team members
- Design technical solutions and best practices based on customer requirements and convert them into functional requirements
- Review requirements to ensure they are detailed enough for accurate estimation
- Strong ITIL process knowledge with the ability to evaluate correlations and impacts aligned with industry standards
- Required certifications:
- ServiceNow System Administrator
- ServiceNow Implementation Specialist (ITSM / HAM / SAM / Discovery)
- ITIL V3 Foundation
- Strong communication and presentation skills with client-handling experience
- Hands-on experience with JavaScript
- Experience in design, development, and deployment on the ServiceNow platform
- Experience with greenfield, replatform, consolidation, and migration projects
- Provide technical direction across the full lifecycle (definition to implementation)
- Review development team deliverables
- Create and execute development plans based on changing requirements
- Enforce coding standards
- Workflow Configuration
- Application UI Configuration
- Coach and mentor team members and support their career development and certifications
- Create and execute development plans based on evolving needs
- Strong communication, presentation, and client management skills
- Provide thought leadership and build a trust-driven team environment