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Description
Overview
We are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability.
Key Responsibilities
equired Skills & Experience
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
Overview
We are seeking a Level 2 Service Desk Technician with prior Managed Service Provider (MSP) experience to join a fast-paced, customer-focused IT support team. This role is ideal for someone who thrives in high-volume environments, enjoys solving complex issues, and takes a proactive approach to improving end-user experience and overall system reliability.
Key Responsibilities
- Handle inbound support calls, emails, and ticket requests across multiple client environments
- Monitor system dashboards, alerts, and ticket queues to ensure timely response and resolution
- Troubleshoot and resolve Level 2 technical issues prior to escalation
- Identify recurring problems and proactively implement solutions to prevent future incidents
- Reduce unnecessary escalations by independently resolving complex issues
- Support and enhance the organization's overall security posture through best practices and vigilance
- User access and authentication issues
- Internet connectivity and network performance problems
- Remote access and VPN troubleshooting
- Password resets and account lockouts
- Printer and peripheral support
- Phishing email identification and response
equired Skills & Experience
- Previous experience working in a Managed Service Provider (MSP) environment
- Hands-on experience with ticketing/PSA tools such as Kaseya, ConnectWise, or Zendesk
- Strong networking fundamentals, including diagnosing and resolving VPN-related issues
- Experience configuring and supporting:
- SonicWall firewalls
- Ubiquiti wireless access points
- Ability to work across multiple clients and technologies simultaneously in a fast-paced setting
- Strong troubleshooting and critical thinking skills
- Proactive mindset with a focus on continuous improvement
- Excellent communication and customer service skills
- Ability to manage competing priorities and meet SLAs
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.