Service Desk/PowerUp Technician

Description:

Onsite in Wilmington, DE

Our client seeks a PowerUp Technician to provide walk-up technical support for internal associates in a high-traffic campus environment. The role focuses on laptops, with an even mix of Windows and macOS, plus mobile devices. The technician will resolve low to moderate complexity issues, deliver customer-first service, and collaborate with peers for cross-platform support and process improvements.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $20.00 to $22.00/hr. w2

Responsibilities:

• Provide customer-first, walk-in technical support for internal associates.
• Troubleshoot and support laptops across Windows and macOS, as well as mobile devices.
• Assist the Service Desk by taking and resolving intake calls as needed.
• Collaborate with peers for cross-platform support and knowledge sharing.
• Contribute to site operational readiness and process improvements.
• Communicate clearly in writing and verbally with stakeholders.
• Identify skill gaps and pursue development to improve service quality.
• Coordinate with the site lead and act as back-up when delegated.
  
  

Experience Requirements:

• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or earlier operating systems.
• At least 3 years of experience with ticketing tools such as Zendesk, HPSM, or ServiceNow.
• At least 1 year of experience with Google Workspace applications.
• At least 1 year of experience with macOS.
• 1 years with Active Directory services integration (preferred).
• 1 years with ITIL-aligned process management functions such as change, incident, or problem management (preferred).
• Apple certifications (preferred).
• 1 years with virtualization technologies including VMware tools such as Fusion or ESX (preferred).
• 1 years of macOS Server administration (preferred).
• 1 years with platform management tools such as JAMF Casper Suite or SCCM (preferred).
• 1 years supporting Mac productivity tools including MS Office and Skype or Lync (preferred).
• 1 years supporting 100 Mac end users (preferred).
• 1 years with image deployment, testing, and security tools such as McAfee on Windows and macOS (preferred).
  
  

Education Requirements:

• High School Diploma, GED, or equivalent certification.
• Bachelor's degree in Business, Information Systems, or Computer Science, or Military experience (preferred).
• Apple certification(s) (preferred).
  
  

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!