What are the responsibilities and job description for the Service Delivery Manager (Cloud Managed Services) position at Jobs via Dice?
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Job Summary
We are Looking for a seasoned Service Delivery Manager (SDM) to serve as the strategic liaison between our technical operations teams and enterprise clients. You will oversee high-availability Cloud Managed Services with a specialized focus on Database, Middleware, and Cloud Infrastructure predominantly for ERP ecosystems (Oracle EBS, Fusion, and NetSuite). This hybrid role demands a high-performing leader who can guarantee SLA excellence while lead-managing complex projects, including cloud migrations, system upgrades, and continuous service improvement initiatives
Education / Expertise
Job Summary
We are Looking for a seasoned Service Delivery Manager (SDM) to serve as the strategic liaison between our technical operations teams and enterprise clients. You will oversee high-availability Cloud Managed Services with a specialized focus on Database, Middleware, and Cloud Infrastructure predominantly for ERP ecosystems (Oracle EBS, Fusion, and NetSuite). This hybrid role demands a high-performing leader who can guarantee SLA excellence while lead-managing complex projects, including cloud migrations, system upgrades, and continuous service improvement initiatives
Education / Expertise
- Bachelor’s degree in computer science, Engineering, Information Technology, or an equivalent discipline.
- Minimum of 10 years of experience in a leadership or managerial role supporting end users and customers.
- Strong analytical, planning, project management, problem-solving, negotiation, and organizational skills.
- In-depth understanding of the product lifecycle, tools, processes, and operations planning.
- Excellent customer service orientation with a strong focus on client satisfaction.
- Proven experience managing diverse, multicultural teams across technical, development, and functional domains, particularly within Oracle environments. Demonstrated success in delivering projects within defined scope, timelines, and budget. Experience includes pre-implementation planning and contracting, implementation, and post-production support.
- Ability to manage multiple concurrent projects across various phases, effectively addressing complex customer and organizational challenges.
- Capability to recommend and implement process improvements and policy enhancements to drive productivity and service delivery excellence.
- Strong organizational and attention-to-detail skills, both individually and in managing client relationships.
- Demonstrated commitment to consistent follow-through and proactive communication of status and progress.