Senior UI/UX Designer

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CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Project Scope:

• User Research & Requirements Gathering
• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.
• UI/UX Design & Prototyping
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self-service kiosks, mobile apps, and airport control systems.
• Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.
• Interaction Design & Usability Enhancement
• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement ProgramTIP at SFO (TIP)
• Optimize the user experience for real-time monitoring of applications, ensuring quick response times and ease of use in high-pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.
• Collaboration & Development Support
• Work closely with front-end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.
• Performance Monitoring & Continuous Improvement
• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.
  
  

Roles/Responsibilities:

The Proposer shall deliver the following that meets SFO's requirements specified in each Task and Deliverable of this RFP.

Task 1: User Research & Requirements Gathering

Goal: Understand the needs, workflows, and pain points of various airport stakeholders.

Deliverables:

• Stakeholder interview summaries (e.g., operations, airline staff, passengers, baggage handlers)
• User personas and journey maps for key user groups
• Functional UI/UX requirement documents per application/module
• User research summary report with key findings and insights
  
  

Task 2: Design a Product Roadmap Outlining Key Features, Priorities, and Release Plans for a Mobile Application

Goal: Define the product's strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.

Deliverables:

• Product Vision & Strategy Document
• Product Roadmap Visual Representation
• Initiative & Epic Breakdown Feature Prioritization Framework
• Product Requirements Document (PRDs)
• Stakeholder Communication Artifacts
• Metrics & Success Tracking
  
  

Task 3: Design of UI/UX Standards and Design System

Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.

Deliverables:

• Airport UI/UX Style Component Architecture Guide (colors, typography, layouts, grids, iconographys, etc.)
• Design System documentation (components, widgets, interaction patterns)
• Figma based UI library
• Guidelines for third-party vendors to adhere to airport UI/UX standards
  
  

Task 4: Application UI/UX Design & Prototyping

Goal: Create and iterate on design prototypes for new or updated applications across airport systems.

Deliverables:

• Wireframes and user flow diagrams for each application
• High-fidelity prototypes (desktop, mobile, kiosk as applicable)
• Interactive click-through models for stakeholder demos
• Annotated design handoff packages for development teams
• Create designs for passive feedback that address unauthorized viewing or interaction, and implement active feedback using standardized notifications.
  
  

Task 5: Usability Testing & Iteration

Goal: Validate and improve design usability through testing with real users.

Deliverables:

• Test plan and protocol documents
• Usability test recordings and analysis summaries
• Feedback synthesis reports with prioritized design changes
• Updated design files reflecting improvements post-testing
  
  

Task 6: UI/UX Oversight for Vendor Applications

Goal: Ensure vendor-acquired applications align with the airport's UI/UX standards.

Deliverables:

UI/UX compliance checklist for vendor evaluation

Review reports of vendor application designs against airport standards

Recommendations for UI/UX improvements for vendor solutions

Integration support documentation for harmonizing vendor UIs with internal systems

Additional Expectations:

• Participate in Agile ceremonies and cross-functional design reviews
• Support front-end developers during implementation
• Maintain version control of design assets and documentation
• Stay current with UX trends and airport technology advancements
  
  

Mandatory Skills:

• Candidate MUST be able to work 100% onsite (full-time). Hybrid or remote work will not be considered.
• Candidate MUST be legally authorized to work in the United States.
• Candidate MUST successfully pass a Transportation Security Administration (TSA) Threat Assessment and any background checks required to obtain an SFO Badge
• Mandatory Exp:
• Successful candidate(s) MUST demonstrate expertise in the following:
• User Research & Requirements Gathering: Conduct Research, interview stakeholders, and usability testing; analyze feedback to identify current pain points.
• UI/UX Design & Prototyping for Web and Mobile Applications. Create wireframes, prototypes, and high-fidelity designs, UI for operational dashboards, design with accessibility standards (WCAG, ADA compliance).
• Interaction Design & Usability Enhancement: intuitive navigation structures and workflows for applications requirements, optimize UX for real-time monitoring, A/B testing and usability assessments to refine UI components.
• Collaboration & Development Support: ensure design feasibility and maintain UI consistency for all applications, design assets (SVGs, CSS styles, UI components, HTML) and documentation for DEV teams; UI/UX designs adhere to cybersecurity guidelines.
• Performance Monitoring & Continuous Improvement: user feedback loops and track usability metrics; iterative design improvements based on data analytics and user behavior studies.

• Candidate(s) MUST have strong experience Designing a Product Roadmap (key features, priorities and release plans) for a MOBILE Applications, including:
• Product Vision & Strategy Document and Product Roadmap Visual Representation
• Initiative & Epic Breakdown
• Feature Prioritization Framework
• Product Requirements Document (PRDs)
• Stakeholder Communication Artifacts
• Metrics & Success Tracking
• Candidate(s) MUST be able to Design UI/UX Standards and Design System including:
• Style Component Architecture Guide (colors, typography, layouts, grids, iconographys, etc.)
• Design System documentation (components, widgets, interaction patterns)
• Figma based UI library.
• 3rd party guidelines for UI/UX standards.
• Candidate(s) MUST have experience providing UI/UX oversight for Vendor Applications including:
• UI/UX compliance checklist
• Review reports of vendor application designs
• Recommendations for UI/UX improvements for vendors
• Integration support documentation for harmonizing vendor UIs with internal systems